Gsc
3 weeks ago
**Job Number** 23080090
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.
-
Cash Payment Processor English
3 days ago
مصر, Egypt HSBC Full time**Business: Payment Services** **Open positions**:1** **Role Title**:Cash Payment Processor English - GSC’s** **Global Career Band: GCB 8** **Location **_(Country / City )_**: Egypt, Cairo** **Recruiter Name : Rabab Hussein** **Why join us?** Payment Operations provide services for various payments products around the globe, with offshore presence...
-
Sanctions Manager Coe
2 weeks ago
مصر, Egypt HSBC Full time**Role Purpose** The Job holder supports Senior Management in meeting their regulatory obligations by providing an active support in the implementation of Sanctions policies. The job holder assists the Team Leader, Sanctions Investigations to identify and contain Sanctions Compliance risks, foster a compliance culture in the Bank, optimize relations with...
-
Processor Paym Sanc Screening Gsc's
5 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Processor Wcas Cairo Gsc
2 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Contact Center Agent
7 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Cse - Contact Centre ,gsc's
1 week ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Cse - Contact Centre ,gsc's
7 days ago
مصر, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Security Manager
7 days ago
مصر, Egypt Envision Employment Solutions Full time**_Ready and hungry for a new adventure? You are definitely in the right place! _**We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many...
-
Cse - Contact Centre Hbeg Gsc's
3 weeks ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...
-
Eg International Chq Officer Gsc's
2 weeks ago
مصر, Egypt HSBC Full time**Why Join Us**: If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full...
-
Assistant Manager Operations
15 hours ago
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...
-
Calls Back Referrals
3 days ago
مصر, Egypt HSBC Full time**Why join us?** Payment Operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo’s operations will focus mainly on MENA Markets (but not restricted to), with language dependencies. **The Opportunity**: The purpose is to...
-
Premier Direct Relationship Manager Gsc's
4 days ago
مصر, Egypt HSBC Full time-Job description **Business: Contact Center** **Role Title: Premier Direct Relationship Manager GSC’s** **Location **_(Country / City )_**: Egypt** **Major Challenges**_ _**(The challenges inherent in the role that require a continual test of the role holder’s abilities) - Achieve Wealth/ Investment & Insurance business targets for Premier business,...
-
مصر, Egypt HSBC Full time-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...
-
Kyc Risk Officer Gbm, French Is a Must, Gsc
7 days ago
مصر, Egypt HSBC Full time**Business: KYC Risk Operation** **Open positions: 1** **Role Title: KYC Risk Operation analyst** **Global Career Band: 7** **Location **_(Country / City )_**: Cairo** **Recruiter Name : Nada Samhan** **Why join us? **_(Overview of Dept./Function)_** The KYC Operations team is an energetic & a rapidly growing team which is driven by passion & a...
-
Cards and Loans Operations Manager
7 days ago
مصر, Egypt HSBC Full time-Job description **Role Purpose** - Operations Manager in WPB Operations in Egypt for both onshore and offshore activities including Global Standards initiatives under Lending & Wealth Services umbrella. - Act as the Relationship Manager and as the key liaison point for WPB COO, Streamlining and Business Management Team coordinating both onshore and...
-
مصر, Egypt HSBC Full time**Why join us?** **HSBC Technology and Services** HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. **Global Service Delivery** Global Service Delivery is a business-aligned, customer-servicing organization with...
-
Processor Account Servicing and Maintenance
4 weeks ago
مصر, Egypt HSBC Full time**Business: Wholesale Client and Account Servicing (WCAS)** **Open positions: 1** **Role Title: Processor Acct Servicing and Mnt** **Global Career Band: GCB 8** **Location **_(Country / City)_**: GSC Cairo, Egypt** **Recruiter Name: Omar** **Why join us?** - HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive...
-
Assistant Vice President Resourcing
4 weeks ago
مصر, Egypt HSBC Full time**Role Purpose**: Manages the Volume Recruitment team for all levels hiring as assigned by the management, servicing for GSC Cairo Guide the team to source and attract, select and hire the best talent and ensure that the quality and quantity of recruitment targets are met at the specified time frame as stated in the Performance Level Agreement and agreed...
-
Manager Lending Services Europe
2 weeks ago
مصر, Egypt HSBC Full time**Principal responsibilities** - Monitoring and evaluation of the team’s performance. - Development of realistic and achievable strategies and action plans to address performance gaps, staffing requirements, staff morale and attrition rates etc. - Coordinates with departments outside of Operations as necessary. - Recommendations and action plans developed...
