Current jobs related to Global Technical Support Specialist - الجيزة - Pixelogic Media Partners, LLC


  • الجيزة, Egypt Jadeer Full time

    **The Role**: As a Global Talent Acquisition Specialist, you will be responsible for sourcing, attracting, and recruiting top talent from around the world. This strategic role is key to building and maintaining a robust and diverse talent pipeline, essential to the company's growth and success. **Key Responsibilities in Talent Acquisition** - Develop and...


  • الجيزة, Egypt BayanTech Full time

    Installing, configuring, and upgrading computer hardware and software - Installing and upgrading anti-virus software to ensure security at the user level. - Performing tests and evaluations on new software and hardware. - Installing and troubleshooting CCTV. - Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive,...


  • الجيزة, Egypt Teleperformance Full time

    _Teleperformance is hiring for a Technical support, we are looking for experienced people in the Customer service field to join one of the leading technical accounts._ **Requirements**: Fluency in English is a MUST (Level B2+) Ready to start immediately Not less than 1 year experience in Customer service Flexible with Fixed Shifts Flexible with working from...


  • الجيزة, Egypt Vodafone Full time

    **Join Us**: At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding...


  • الجيزة, Egypt NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. - Providing sessions for Engineering team and manipulate the queries for data...

  • HR Specialist

    2 weeks ago


    الجيزة, Egypt Vodafone Full time

    **Role Purpose**: The HR Personnel Specialist is responsible for handling the day-to-day operations of all Vodafone’s accounts, ensuring efficient and effective administration of HR processes. This role supports employee lifecycle activities, including onboarding, offboarding, contract renewals, and compliance with legal requirements. Focuses on enhancing...


  • الجيزة, Egypt BayanTech Full time

    **Job Overview**: Join BayanTech as a Junior People and Culture Specialist and become an integral part of shaping our organizational culture, supporting employee experiences, and contributing to talent development strategies. In this role, you will assist in various HR-related tasks, including recruitment, employee engagement, performance management, and...


  • الجيزة, Egypt BayanTech Full time

    Join BayanTech as a Junior People and Culture Specialist and become an integral part of shaping our organizational culture, supporting employee experiences, and contributing to talent development strategies. In this role, you will assist in various HR-related tasks, including recruitment, employee engagement, performance management, and implementing...


  • الجيزة, Egypt Vodafone Full time

    **Role Purpose**: Marcom Sr Specialist Leads on Delivering first class marketing communication activities (ATL/ BTL/social media) for the segment in charge of, along with the understanding / contribution of the communication Planning and implementation of it Supports on Maintaining developing and delivering commercial communications via the execution of...


  • الجيزة, Egypt اورنچ مصر Full time

    About the job Recruitment Specialist **Job Purpose** Responsible for sourcing and attracting, and screening prospective employees to find the perfect match for a company's long-term goals. They factor into this process that people play an important role and will be key players of success going forward. **Duties & Responsibilities**: - Create and...


  • الجيزة, Egypt Vodafone Full time

    **Join Us**: At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding...


  • الجيزة, Egypt IBM Full time

    Introduction The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with...


  • الجيزة, Egypt Teleperformance Full time

    Teleperformance is hiring "**Tech Support**" for a **UK Account** with the following benefits and requirements: - 1- Benefits: - Net Salary **EGP 14K/month** (KPIs Included) - Social and Medical Insurance - Gym Access - Discounts in many well-known brands all over Egypt - Promotion opportunities after 6 months based on performance - Free learning &...

  • SEO Specialist

    2 weeks ago


    الجيزة, Egypt Laoret Full time

    We're seeking a talented SEO Specialist with 2-3 years of experience to join our growing team. In this role, you'll be responsible for developing and implementing a comprehensive SEO strategy to improve our website's search engine ranking and attract high-quality traffic. **Responsibilities**: - Conduct a deep dive into our website's SEO health through a...

  • Fixed Sr Specialist

    1 week ago


    الجيزة, Egypt Vodafone Full time

    **Join Us**: At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding...


  • الجيزة, Egypt Vodafone Full time

    **Role Purpose**: As a Business Architect Sr Specialist, you will act as a strategic enabler, bridging the gap between business needs and technology solutions. You will work closely with stakeholders to understand, design, and optimize business capabilities and processes, ensuring alignment with organizational goals. This role combines business architecture...


  • الجيزة, Egypt CloudCorner Full time

    **We’re Hiring: Digital Marketing Specialist!** Are you passionate about all things digital? Do you have a knack for creating and executing marketing strategies that drive results? Join our team as a **Digital Marketing Specialist** and take your career to the next level! What You’ll Do: - Analyze and report on campaign performance, making data-driven...


  • الجيزة, Egypt Vodafone Full time

    **Role Purpose**: This role is responsible for leading the technical/commercial aspects of achieving integrated solutions revenue targets. You will be providing strong technical sales, overcoming technical sales objections and engaging with key technical customers’ stakeholders. **Job Profile**: - Understand the customer business and technical...


  • الجيزة, Egypt Vodafone Full time

    **Role Purpose**: The Business Process Reengineering Specialist is responsible for analyzing and improving key business processes within the telecommunication industry to enhance efficiency, reduce costs, and improve customer satisfaction. This role requires a strong understanding of business sales operations, analytical and problem-solving skills, and the...

  • IT Specialist

    1 week ago


    الجيزة, Egypt BayanTech Full time

    Maintaining computer networks and systems including software, routers, and other physical hardware. - Provides support for WAN and LAN network connectivity or related network issues for the user community. - Configure network devices as directed. - Analyzes network activity and network problems to discover and prevent systematic errors. - Backup and restore...

Global Technical Support Specialist

4 weeks ago


الجيزة, Egypt Pixelogic Media Partners, LLC Full time

In this role, you will become an expert on an area of the Pixelogic Product suite and grow knowledge overtime, especially our Platform/Toolset. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of Pixelogic platforms. You will act as an escalation point for critical technical issues. You will learn how our largest customers use Pixelogic tools on a day-to-day basis and you will become the voice of the customer to our Product and Development Teams. You will collaborate directly with not only our users but also with other internal teams such as Engineering, R&D, DevOps, and Security. You will develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, project management, and personal development. You will focus on improving our Support processes, measurements, and beta new approaches/technologies. Additionally, you will act as a key member of our Support team and help onboard, grow, and cross train as the team grows.

In short, in this role you will support, document, teach, and be a point of escalation - working alongside many different team members to ensure the internal and external support experience, with Pixelogic, is world-class.

**Who You Are**:
You are the person always left looking for a solution when others have given up. You live for thinking through issues, finding novel solutions to tough problems, and improving process. You are the type of person that likes to take things apart and rebuild them to see how they work. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self-starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs. While you may not have a technical background, you feel comfortable working to support users that are more technical and identifying the right resources to assist them and enhance your own knowledge and skills.

**Responsibilities**:

- Report directly to the Manager, Global Technical Support
- Work as part of the global technical support team, who will assist and contribute to the Pixelogic vision of Global Operations / Digital Supply Chain / Strategic Initiatives
- Act as an escalation point for key client and client vendor technical & training issues related to internal systems and platforms
- Balance long term goals and short-term priorities
- Manage dependencies, risks, and escalations
- Become an expert on proprietary Media Asset Management, Internal & 3rd Party platforms, and Digital Supply Chain orchestration system(s) and tools leveraged by Pixelogic Media
- Learn and obtain a deep understanding of how features of the proprietary Media Asset Management System, Internal & 3rd Party platforms, and supply chain orchestration features are delivering value to customers
- Abiding by Service Level Agreements to ensure prioritization of issues aligns with the urgency of the request
- Following escalation matrix to ensure alignment to Service Level Agreements and that issues are vetted to proper division of the support team
- Build and work with cross functional teams to ensure flow of communication across business stakeholders is clear, crisp, and concise
- Identify areas for improvement and streamlining of processes
- Ability to step in, roll up sleeves, and assist in multiple capacities, as needed

**Requirements**:

- Experience with Digital Asset Management and/or Media Asset Management Systems
- Experience in supporting organizational platforms
- Experience with SaaS platforms
- Ability to prioritize tasks and work independently
- Ability to collaborate with a global team and work towards a common goal
- Deep knowledge of the Digital Supply Chain as it pertains to Media and Entertainment
- Experience in event/incident/problem/change/project management leveraging JIRA, Confluence, Zendesk, or other project management/ticketing tools/platforms
- Knowledge of various file formats and codecs with a focus on video and audio
- Able to foster and build a collaborative working relationship with various stakeholders
- Knowledge of industry best practices
- Ability to balance multiple, and at times competing, priorities and dependencies with data-driven timelines
- Excellent communication skills to collaborate with teams, users, and customers, globally
- Strong analytical skills and a sense of ownership
- Intermediate understanding of the Software Development Life Cycle
- Agile and Waterfall methodology experience
- Ability to control the chaos even in the face of uncertainty
- Bachelor’s Degree in computer science, Business, or a related discipline
- 3-5 years Project Management experience
- 3-5 years Media and Entertainment Experience
- Excellent organ