Professional - Helpdesk

**Role Objective: **The purpose of the Team Leader is to deliver high quality support to our Key Customers and manage the daily operations of the Premier Helpdesk, to facilitate the delivery of exceptional service and incident resolution to our customers. **What does a great Premier Helpdesk Team Leader do? - **Coordinate resources in the Helpdesk to ensure...

Leverage your abilities and join the dynamic team of a leading **Saudi holding company **that owns a group of companies in the retail and perfume sector And** expanding operations to Egypt.** **Work Location: Cairo,Egypt.** As an IT Service Support Unit Manager you will manage the IT support unit, oversee daily operations, including the operation and...

**votre rôle**: Resolve service incidents by troubleshooting and solving faults reported through the Oceane ticketing system. Perform service changes by assessing risk and implementing requests reported through change management tools. Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported...

**Role Purpose**: Act as a frontline interface with Dealers of Vodafone Italy. Role involves responding to Dealers over the phone and resolving their inquiries related to Business customers. The main purpose is to facilitate and provide a Vodafone global customer service standard. **Key accountabilities and decision ownership**: - Sales support - Full...

**KEY ACCOUNTABILITIES**: - Maintain, and troubleshoot IT Systems (MS Active Directory, DHCP, DNS, Fortigate Firewalls, VLANs, WiFi, and virtual hypervisor systems “VMWare ESXi”). - Monitor and manage backup systems. - Migrate from LDAP to MS Active Directory - Monitor health of network, firewall, Antivirus, NAS storages, virtual servers, and Linux...

Systems Engineer - 3 - 5 years of experience in similar position - B.S. degree in Computer Science, Computer Engineering or equivalent experience Duties, Core competencies, knowledge and experience - Deploy company products at customer sites, either remotely or onsite - Coordinates with the project manager on tasks and deliverables - Perform technical...

**Role purpose**: - (1) Requesting and administering IT user accounts for all non-FTE staff and direct partners. Dealing with mailbox, queries, and account issues. - (2) Assisting in the enrolment of new starters (FTE and work Package). Providing basic user support on the first day, dealing with queries, etc - (3) Assisting with PO requests and GRNs for...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

WEmng is hiring a "System Engineer" for an IT Consulting company that delivers high-tech solutions through a limitless combination of IP telephony, mobility, and IPTV solutions to companies operating in the financial, hospitality, enterprise, retail, health, and education sectors. Our client has over 20 years of experience in the market, with simple,...

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**Long Description**: Role purpose: **Long Description**: - Key accountabilities and decision ownership: - Meet and exceed established service levels for support - Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards - Coordinate and escalate issues to support teams and third-party vendors...

**Role purpose**: **Key accountabilities and decision ownership**: - Meet and exceed established service levels for support - Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards - Coordinate and escalate issues to support teams and third-party vendors to troubleshoot and resolve issues -...

**ROLE PURPOSE**: - Network Consultant - Customer facing technical service desk, graduate engineer (BE / BTech) or have the knowledge through courses, with adequate knowledge of networking (cisco certified - preferred)- Provide technical service desk support to Premium service customers with complex solutions and complex SLA requirements in a 24/7 shift...

**Job Title**: Multimodality Field Service Engineer **In this role, you have the opportunity to** Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets. **Your responsibilities** - Installing Philips Healthcare equipment according standards with respect to quality and installation...

-Job description **Why join us?** **What you’ll do**: **Impact on the Business/Function**: - Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients. - Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

-Job description **Why join us** **The Opportunity**: **Role Context;** - Excellent communication skills - Written & Verbal (French/English/Arabic). - Attention to detail - Proven track record of strong focus towards high levels of Quality and Customer Service - Ability to multi-task, depending on the criticality of the tasks. - Self-motivated and should...

**Business: CCM** **Open positions: 1** **Role Title: Subject Matter Expert - CCM** **Global Career Band: 7** **Location **_(Country / City)_**: Egypt/Cairo** **Recruiter Name: Moustafa Ali** **Why join us** **The Opportunity**: **Role Context;** - Excellent communication skills - Written & Verbal (English/Arabic). - Attention to detail - Proven track...