Star Assistant
7 days ago
**Job Information**:
Number of Positions
**2**
***
Business Line
**Automotive**
***
Function
**Sales**
***
City
**Obour**
***
State/Province
**Cairo**
***
Country
**Egypt**
***
Zip/Postal Code
**11311**
***
**Roles & Responsibilities**:
Welcoming and assignment of the visitor/ customer- Prior information about incoming customers with an appointment.
- Reception of all entering visitors/customers.
- Assessment of the visitors’/customers’ concern (with and without appointment).
- Accurate assignment of the visitor to the consultant pool.
- Allocation of visitors/customers to the assigned consultant (visitors with appointment or existing customers with an assigned consultant) or to the relevant pool via a Matching Tool.
- Supervision of the visitor/ customer- Overall coordination of the visitors within the dealership.
- Active steering of the current workload of potential consultants by keeping a permanent overview.
- Creation of transparency in the optional planning and assurance of a smooth workflow.
- Re-prioritization of the deployment of the consultants in bottleneck situations.
- Guidance of the visitor/customer to the respective consultant who is being presented by him.
- Handover of necessary information about the visitor/customer to the consultant.
- Assurance of a pleasant stay (before and after the counseling by a consultant as well as for all accompanying persons).
- Bridging of the waiting time by offering refreshments and orientation and introducing the visitor/customer to the digital product presentation.
- Functioning as a link between the departments.
- Transmitting of a positive first impression of the brand, company and dealership.
- First contact person for the visitor/customer.
- Permanent monitoring of the welcome area and the showroom and immediate reception of incoming visitors/customers.
- Checking of the working area (welcome area, front office, vehicle display area and consultation area) and taking care of a flawless general condition.
**Requirements**:
- No completed apprenticeship in commercial/ technical field necessary.
- Work experience in the field of communications, customer contact, secretary, etc. would be an advantage.
- Basic brand, company and product knowledge.
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