Risk Manager
4 weeks ago
Responsible for directing, supervising and co-ordinating the activities pertaining to keep hotel, colleagues and guests safe at all times. Ensure compliance with all local regulations concerning health, safety, or other requirements. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
**A little taste of your day-to-day**:
- Every day is different at IHG, but you’ll mostly be:_
- Manage the day-to-day activities of the Security department plan, schedule, and organize work to ensure proper coverage.
- Communicate and enforce IHG safety policies and procedures.
- Leading a security team or detail that enforces security and safety regulations within the hotel
- Oversee and coordinate security efforts across the hotel, including information technology, human resources, communications, legal, facilities management, and other groups, and will identify security initiatives and standards.
- Writing daily activity reports, answering phone calls during off-hours and contacting the fire department or law enforcement during certain circumstances, such as criminal violation, fire and trespassing
- Oversee a network of security supervisors and vendors who safeguard the company's assets, intellectual property, and computer systems, as well as the physical safety of employees and visitors.
- Monitoring security cameras, parking lots, apprehending shoplifting suspects or assisting undercover store detectives with loss prevention
- Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary.
- Conducting site reviews, writing audit/review reports, reviewing findings, and making recommendations to line management and /or their security coordinators
- Creating & implementing safety & environmental protection plans and conducting safety & procedure compliance audits and safety round inspection for ensuring the safety compliance such as Emergency Response and Crisis Management, Physical Security, Information Protection, Incident Management and/or Investigation
- Performing Annual risk analysis for the hotel pertaining the country with respect to level of crime, terrorism, workplace violence, threats from natural and man-made disasters
- Incident Analysis and investigation entailing all incidents with advice, closure of functional management and supporting security management
- Providing recommendations and counselling the management on the expenditures of resources for protection of company assets
- Liaising with the local Law Enforcement Bodies and the Government Official
- Coordinating activities for the identification of training needs of employees for upgrading their technical skills and briefing security personnel at their respective sites
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
- Monitor, coordinate and execute the special needs of VIP and head of states security.
- Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
- Prepares proper follow-up and/or forecasts to aid in management decision making.
**What we need from you**
**_Experience_**
- 5-8 years’ experience a similar position or a related field experience preferably in a hotel of similar size and complexity and including supervisory experience.
- Experience in a 5-star luxury hotel company is essential.
**_Skills_**
- Excellent written and spoken communication skills in English, particularly to deal effectively with people from diverse backgrounds.
- Able to work rotational shifts in any day of the week, including work nights, weekends, and/or holidays.
- Experienced, inspiring and motivating leader with excellent leadership, interpersonal and communication skills
- Demonstrated strong negotiation, influencing skills with high level of creativity and innovation
- Good time management skills; ability to prioritize and coordinate details; ability to multitask
- A self-directed, strong self-starter with relationship skills consistent with cultivating extensive personal interactions with diverse cast and guest.
- Ability to work as part of a diverse team.
- Maintains high confidentiality in regards to guest privacy and any related hotel matters.
**What we Offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome e
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