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Manager - Account Management

2 weeks ago

Alexandria, Egypt Sutherland Full time

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency.

As an **Operations Manager**, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
**KEY RESPONSIBILITIES**
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
- Identify the training needs that will equip the staff with fundamental skills and knowledge;
- Have a thorough understanding of the various system tools and operational procedures utilized within the program;
- Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
- Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

**Qualifications**:
**MINIMUM QUALIFICATIONS**:

- Earned a bachelor’s Degree in any field
- At least 6 years of work experience in the same industry with 2-3yrs of management experience
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Strong analytical skills
- Demonstrated leadership skills
- Must be willing to report on a graveyard/shifting schedules