Analyst, Command Center

**Contact Center Analyst - H2R** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time Bachelor’s degree, preferably with experience in Data Analytics *** **A DAY IN THE LIFE ** Execute accurately and timely daily operational activities below: - Extract OR reports and operational analysis reports and identify areas...

Dedicated advanced reporting Analyst will be required to handle all new onboarding and EWFM profile creation, changes, shift updates, headcount changes, within EWFM and Files The Altice and Vendor “Real Time Management Analyst” is responsible for maximizing resources to ensure the right numbers of agents are in the right place at the right time through...

1. Provide communication and escalation throughout the incident per the Security Incident Management process. 3. Collect contextual information to close or escalate the security incident to the Incident Response function for further investigation to find the root cause. 4. Provide consistent and accurate incident feedback to Incident Monitoring, support...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

**Responsibilities**: - Manage Call Center & back-office employees to ensure the smooth run of the day-to-day operations and the quality of service given to our life and P&C customers. - Contribute to the strategic development of the unit by recommending new initiatives to distinguish Allianz Call Center from other call centers in the insurance market. -...

Our client is looking for a Safety Analyst to assist with supporting their day to day support of SOH and mishap information, to include data, draft briefings and papers, and other documents on DoD SOH topics. **Responsibilities**: - Conduct analysis of the integrated safety and health information and other available data to identify information to help...

**NAOS CX i**s looking to hire a **data analyst** to join our call center team. You will take responsibility for managing our master data set, developing reports, and troubleshooting data issues. To do well in this role you need a very fine eye for detail, experience as a data analyst, and a deep understanding of popular data analysis tools and...

Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo

Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)

Responsible for all validations and cases compliance in reference to RCC code of conduct, internal policies and labor law. Work location: Maadi Call Center Park Bachelor‘s degree, good Knowledge of Labor Law, good command of Microsoft Office software. Raya Contact Center -The leading Business Process Outsourcing Service provider in the EMEA region....

**About Us** Klivvr is a disruptive startup looking to redefine the fintech market. We have a dynamic team from a range of fields and tons of experience. We are all about the customer and are aiming to provide people with financial solutions to facilitate their day-to-day lives while treating customers fairly and transparently and making a change through...

**Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?** As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a...

About the job SOC Analyst L3 **Key Responsibilities** - Manage the scoping, containment, remediation, reporting, and root cause analysis for Security Incidents within the customer infrastructure. - Provide guidance on control implementation for post-incident risk reduction. - Support Use Case development cycle. - SOC level 3 Investigation and Follow-up of...

We need for Multinational Insurance Company Call Center Representative to provide speedy telephone response to all calls Promote the best image of the Company through a professional manner To answer the customer’s need in accordance with the policy wording and as defined by the Insurer, providing comprehensive advice on all aspects of the policy Strong...

**Industry: Alcoholic Beverages** **Location: Cairo - Sheraton** **Our Clent is a leading FMCG working in the field of Alcoholic Beverages, and they are looking for a dynamic Contact Center Specialist to join the team.** Duties and responsibilities: - Handle all incoming/outgoing calls of the call center. - Provide follow up, occasional campaigns and...

**Industry: Alcoholic Beverages** **Location: Cairo - Sheraton** **Our Clent is a leading FMCG working in the field of Alcoholic Beverages, and they are looking for a dynamic Call Center Agent to join the team.** **Duties and responsibilities**: - Handle all incoming/outgoing calls of the call center. - Provide follow up, occasional campaigns and call...

The Contact Center Analyst is to provide outstanding service to our customers and potential customers in Qatar and UAE. This individual will be required to answer requests, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. **Responsibilities**: **Inbound Request...

Administrating all hiring documents and related files for new, existing employees or leavers according to the labor law and internal policy through handling required Personnel activities Work location: Abbaseya, Borg EL Tatbekeen Good Command of English, +1 year of professional work experience, Bachelor Degree preferred in Law or Business Administration,...