Contact Center Specialist
2 weeks ago
**Industry: Alcoholic Beverages**
**Location: Cairo - Sheraton**
**Our Clent is a leading FMCG working in the field of Alcoholic Beverages, and they are looking for a dynamic Contact Center Specialist to join the team.**
Duties and responsibilities:
- Handle all incoming/outgoing calls of the call center.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives etc).
- Communicate with other departments all relevant customer inquiries if applicable.
- Achieve the requested staffed time on a daily basis to minimize lost call rate
**Requirements**:
Attractive package
Good Command of English
Bachelor's degree in any Discipline
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