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Senior Operations Manager, Driver

1 month ago

مصر, Egypt Uber Full time

**About the Role***

Driver Vertical is seeking a highly motivated and results-driver team member to own the driver vertical in Egypt. If you love setting a vision, managing cross-functional partners, pushing projects forward to deliver strategically meaningful results, and solving problems from both 30,000 feet as well as deep in the details, this is the role for you.

**What You'll Do**:

- Develop and implement driver acquisition strategies for Saudi Arabia to increase the number of qualified drivers on the Uber platform.
- Analyze driver performance metrics and conversion rates to identify areas for improvement and optimize driver acquisition and onboarding expereince.
- Collaborate cross-functionally with Marketing, Operations, Compliance, Safety, Legal and product teams to design and implement campaigns and initiatives aimed at enhancing driver acquisition, engagement and satisfaction.
- Develop/Maintain the best referral incentives structure while optimizing spend and enhance the return on investment.
- Implement strategies to limit driver churn and improve driver retention, ensuring a sustainable and stable driver base.
- Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edge.
- Work collaboratively with local, regional and global teams to optimize the driver experience in Egypt. You'll understand driver requirements, issues and strive to solve them. You'll want them to get as much out of our platform to ensure their success
- Manage Hero network relationships, working with this 3rd party network to ensure that their business is sustainable and delivers value to our platform and drivers.
- Empower your team of Key Account Managers (KAMs) to continually level-up their results, expectations, and stretch for increasingly higher levels of impact.

**What You'll Need**:

- A minimum of 5 years of experience preferably in operations management, management consulting, investment banking and / or start ups.
- Demonstrated strong executional excellence with a track record of delivering results in a fast-paced environment.
- Possess functional expertise in driver growth, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives
- Customer obsession & go get attitude is a must.
- Experience talking to customers, excellent interpersonal skills and ability to establish trust with internal/external partners
- Exceptional project management skills. You have proven ability to lead initiatives at your organization across multiple teams.
- A data-driven approach and the ability to translate data into actionable insights through sound business judgement
- Excellent organizational skills and a self-starter attitude
- Arabic language is a Must
- SQL knowledge is a plus but not required
- Experience managing a team is a plus