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Head of Support Ksa

2 weeks ago

مصر, Egypt Ericsson Full time

**About this opportunity**

We are now looking for a Head of Support KSA & Egypt, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.

As an SDLM (Service Delivery Line Manager), you will support Egypt & Saudi Arabia service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

You will have a role in the line organization (the operational organization), with the purpose of leading their area of responsibility aligned with the instructions. You will collaborate to ensure that work is completed within the scope of OHS requirements.

All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics, and culture of the organization to ensure excellent performance.

**What you will do**
- Ensure service delivery execution
- Be responsible for driving and supporting services sales
- Build a productive work environment for individuals and their own organization
- Drive performance management (process)
- Drive competence management
- Conduct Resource management
- Look after unit finance within your group.

**You will bring**
- Education: Bachlor's, M.SC, MBA or equivalent through experience
- Min years of experience: 10+ years
- Domain-Experience: Customer Support Delivery
- Deep understanding of Service Delivery process, models, and strategy
- Knowledge of the sales process
- Customer and market insight
- Excellent Social and communication skills
- Financial competence and skills
- Formulating strategies and concepts
- Adhering to principles and values
- Leading, supervising, and responding to change in a high pace environment.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Smart Village || Egypt : Cairo : Cairo || Saudi Arabia : Makkah : Jeddah || Saudi Arabia : Riyadh : Riyadh
Req ID: 732045