Sr. Supervisor, Billing
5 months ago
**Purpose of the job**
Leading Billing operations support team technically and as well practicing to ensure availability, delivery and resolution of solutions incidents & subscribers complaints within the predefined SLAs/KPIs in a controlled & optimized OPEX model for Billing, Mediation, Rating, Roaming, interconnect, middleware & order fulfillment and their related integrated systems.
**Duties and responsibilities**
- Commit and adapt to the annually developed strategic directions with full alignment with Business and Company objectives.
- Commit to understand business needs, and discuss solutions with both business and development teams.
- Ensuring operational stability across Billing modules for Both GSM and DSL services to ensure compliance with the planned performance and assuring no revenue loss beside managing bill cycle activities from bill cycle review with the finance team till invoice delivery through different streams
- Member of a third level of complain handling team that is aware with billing and Rating systems and the integration with the integrated systems EAI (Enterprise Architecture Integration) and others systems (ex ,IN, HLR, )
- Participate in the acceptance for the new products and services.
- Act as a team lead for other team members and guide them to fulfill their responsibilities regarding solutions at hand and processes.
- Evaluate, agree, commit and ensure SLAs/ KPIs are met that govern the availability, delivery and resolution response time according to the business need and the available Budget and resources.
- Perform support activities to ensure system functional and operational stability by providing short term and quick fixes and/or workarounds.
- Act as 1st and 2nd level of support by accepting, evaluating and solving operational problems and customer complains and requests from finance, marketing and cs teams and also redistributing those cases to other team members.
- Design, implement and receive alarms related to Billing solution and related integrated systems, analyze them against the actual implemented solution and its operational specifications.
- Design a solution to radically resolve open issues that would be implemented in cooperation with Billing, Operations Support teams and their vendors.
- Provide workaround for open issues related to Billing solutions to minimize business and operational impacts until radical solution implementation.
- Run regular check for system operational monitors and handle alarms generated out of those monitors as incidents.
- Participate/assist in situation analysis and oversee timely problem solving.
- Deal, prioritize and escalate open defects with suppliers and development verticals.
- Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
- Manage fixes needed for resolving reported incident in alignment with IT change management process.
- Generate incidents report and status as well as follow up with the team and vendor on the opened cases.
- Maintain proper documentation for operational procedures, business aspects and technical design.
- Create focus group from each domain to collect their inputs and feedback about the team responses.
- Recommend proactive course of action to maintain smooth operations with minimum risk with respect to new changes.
Assist in defining and producing operational metrics and trends for all solutions within his/her function.
Create on-call schedule for all the team, deployment/outages requests & Services catalog.
On-call 24Hours a day based on a rotation schedule that guarantee 24*7 On call support coverage for all solutions operated.
Commitment to system functionality and user satisfaction in rapidly growing and changing environments.
Responsible to ensure that all the needed vendors support contract available for billing solution inline with the optimized OPEX controls with the highest SLAs.
**Job specification**
**Education**
- Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferred.
**Experience**
- Minimum 5 years of experience, 3 of which are relevant to experience in Billing systems operations Support Concepts.
- Expert in Oracle database SQL and PL-SQL, UNIX operating systems, IT solutions architecture
- Good experience in data network.
- Experience in implementation, operation, and maintenance of large-scale systems, preferably across multiple hardware and software platforms within telecommunication industry.
- Experience in project management activities of development and operations projects.
- Demonstrated competency in executing one or more projects.
- Gained experience in managing resources to meet goals across projects.
**Skills and abilities**
- Very good English both spoken and written
- Advanced computer skills and information systems.
- Knowledge of business environment, change management and IT processes.
- Ability to iden
-
Sr. Supervisor, Billing
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Billing **Purpose of the job** Leading Billing operations support team technically and as well practicing to ensure availability, delivery and resolution of solutions incidents & subscribers complaints within the predefined SLAs/KPIs in a controlled & optimized OPEX model for Billing, Mediation, Rating, Roaming, interconnect,...
-
Sr. Manager, Billing
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Manager, Billing **Purpose of the job** Building a friendly, empowered, dynamic environment to facilitate quick decisions aligning with corporate/group strategy to achieve corporate goals focusing on effective Management of the Billing, Fulfilment and resource management Solutions and Order Care Management to ensure Delivery and...
-
Billing & Collections Supervisor
6 months ago
مصر, Egypt Baker Hughes Full time**Billing and Collections Supervisor** **Do you enjoy being part of a Billing and Cash Collection Team?** **Are you a Billings and Collection Specialist looking for a new direction?** **Join our Oilfield Services Team!** Our Oilfield Services (OFS) business provides intelligent connected technologies to monitor and control our energy extraction assets....
-
Billing & Collections Supervisor
6 months ago
مصر, Egypt Baker Hughes Full time**Billing and Collections Supervisor** **Do you enjoy being part of a Billing and Cash Collection Team?** **Are you a Billings and Collection Specialist looking for a new direction?** **Join our Oilfield Services Team!** Our Oilfield Services (OFS) business provides intelligent connected technologies to monitor and control our energy extraction assets....
-
Sr. Supervisor, Employee Relations
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Employee Relations **Purpose of the job** Implementing and enforcing company policies and standards of conduct to ensure a challenging, consistent, fair, firm, healthy, ethical, and productive work environment. **Duties and Responsibilities** Ensure that the company's core values are being upheld internally and promoted...
-
Sr. Manager, Billing
5 months ago
مصر, Egypt Orange Full time**Purpose of the job** Building a friendly, empowered, dynamic environment to facilitate quick decisions aligning with corporate/group strategy to achieve corporate goals focusing on effective Management of the Billing, Fulfilment and resource management Solutions and Order Care Management to ensure Delivery and resolutions for required solutions and...
-
Egypt Billing Supervisor
6 months ago
مصر, Egypt Baker Hughes Full time**Would you like to help shape Baker Hughes’ strategic direction?** **Do you like to develop business plans for the business unit as a whole?** **Join our Baker Hughes Team!** Baker Hughes is a leader in the oilfield services industry. We offer opportunities for qualified people who want to grow in our high-performance organization. **Partner with the...
-
Sr. Supervisor, Sales Solutions
6 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Sales Solutions **Purpose of the Job** Maintain business requirements, improves quality of service, understands major issues, aligns decisions with global strategy, maintain projects delivery quality within SLA, all operational KPIs **Duties and Responsibilities** - Projects manager and owner for new coming projects in his...
-
Billing Senior Supervisor
6 months ago
مصر, Egypt Vodafone Full time**Role Purpose**: - Analyse business requirements of Vodafone Products & Services for both post-paid subscribers. - Design & implement products & services in Billing domain. - Own code end-to-end from design to development on billing platforms. - Embrace automation and DevOps techniques and use version control. - Ensure all products & services have the...
-
Sr. Supervisor, Partners Management
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Partners Management **Purpose of the job** Achieving the targets and KPIs of assigned Sales **Duties and responsibilities** - Achieve 100% of assigned Sales targets and KPIs. - Set the monthly KPIs for partners. - Develop the company's strategy for Partners. - Direct partners to the potential opportunities generating high...
-
Sr. Supervisor, Analytics
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Analytics & Business Insights **Purpose of the job** Building the B2B analytics ecosystem serving the marketing & sales verticals **Duties and Responsibilities** - Automating the manual frequent reports. - Designing the data mining models that cater for the B2B insights needs. - Developing pricing simulation models. -...
-
Sr. Supervisor, Solution Architect
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Solution Architect **Purpose of the job** Responsible for designing the best possible solution that should be aligned with the technical road map and the business requirements. His architecture and design authority across IT organization. In charge of resolving Technology disagreements among different IT teams. Responsible of...
-
Database Administration Sr. Supervisor
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Database Administration Sr. Supervisor **Purpose of the job**: A professional database administrator (DBA) will keep the database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users. **Duties and...
-
Sr. Supervisor, Solution Architecture
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Solution Architecture **Purpose of the job** Responsible for designing the best possible solution that should be aligned with the technical road map and the business requirements and architecture and design authority across IT organization as well as in charge of resolving Technology disagreements among different IT teams....
-
Sr. Supervisor, Data Architect
6 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Data Architect **Purpose of the job** - As a solution architect you'll work in a Big Data environment, to lead supervise and contribute to building an elastic, high performance CVM data engineering pipelines, computing and data storage platform that underpins the diverse workloads running on data lake infrastructure. - You will...
-
Sr. Supervisor, Budgeting
6 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Budgeting & Analysis **Purpose of the job** Assuming full responsibility of the balance sheet and cash flows of the company starting from budget preparation ending with analyzing monthly results, identifying key variances and flagging operational risks that impacts cash flows targets. **Duties and responsibilities** - Build...
-
Sr. Ar Accountant
5 months ago
مصر, Egypt Dsquares Full timeDsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive...
-
Sr. Supervisor, Corporate Dn
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, Corporate DN & Security Operations & Support **Purpose of the job** To work as Sr. supervisor corporate data network & security operations, responsible for the operations, support, implementation and planning of Corporate data network equipment serving the commercial and enterprise needs. **Duties and...
-
Sr. Supervisor, Ict Projects
5 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, ICT Projects **Purpose of the job** Manages ICT projects to ensure project delivery according to defined project plan, allocated cost & related quality standards. **Duties and responsibilities** - Ensure that all projects are delivered on-time, within scope and budget. - Coordinate internal resources and third parties/vendors...
-
Sr. Supervisor, DevOps Engineer
6 months ago
مصر, Egypt اورنچ مصر Full timeAbout the job Sr. Supervisor, DevOps Engineer **Purpose of the job** As a Data Lake operations support specialist you'll work in a Big Data environment, to design, develop, implement and support high quality, reliable and resilient big data systems. You will be working on deploying, configuring, monitoring, supporting and troubleshooting hardware,...