Vmi Customer Interaction Sr. Associate

5 months ago


Cairo, Egypt PepsiCo Full time

Overview:
This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions.

**Responsibilities**:
**Customer Stock Analysis**:

- Consumer sales and inventory analysis
- Propose order based on stock analysis ( CMI / VMI via GCR)

**Order Management & Order Fulfilment**:

- Request a proposed order approval by Customer in case of CMI
- Change Order - Receive order change request from Customer and update the same in the system
- Capture Order (excl - Capture order in the system (standard and promotion order not including samples/ donations)
- Check pricing
- Optimize Logistics - Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
- Conduct Credit Check - Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
- Proactive out-of-stock communication in case of exceptions
- Create delivery in the system - Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status

***

**Other activities**:

- Daily problem solving in order processing

**People Responsibilities**
- Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
- Support relationship management with key stakeholders within BU supply chain.

Qualifications:

- University degree
- Proficiency in **French** and English
- Previous exposure to similar role is a plus


  • Account Manager

    5 months ago


    Cairo, Egypt Wellness Associate Full time

    Supporting sales team in reaching sales target & objectives - Accountable for own target within 6 months to a year according to performance - Conducting telephone calls to set meeting with qualified prospects for sales team - Managing smaller accounts under supervision of sales manager - Handling documentation processes for sales team (CRM, KPI’s,etcc) -...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is seeking a Customer Experience Associate to join their team.Key Responsibilities:Engage with US citizens to gather feedback on their accommodation experiences.Build and maintain strong relationships with customer accounts through effective communication.Provide accurate and reliable information by utilizing the right tools and...


  • Cairo, Cairo, Egypt Nok Human Capital Full time

    NOK Human Capital is hiring for a US account located in a major city.Key Responsibilities:Make outbound calls to US citizens to gather feedback on their accommodation experiences.Develop and maintain strong, trusting relationships with customer accounts through interactive communication.Ensure accurate and complete information by utilizing relevant methods...


  • Cairo, Egypt Souq.com for E-Commerce LLC - G32 Full time

    High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most...


  • Cairo, Cairo, Egypt Antal International Network - IME Full time

    Job Title: Regional Demand Planning LeadTo ensure effective delivery against budget and highlight any gaps, the Regional Demand Planning Lead plays a crucial role in the Demand Planning / IBP cycle meetings. The primary responsibilities include running the RFC Planning & validation, pre-demand for cluster, and preparing demand review analysis. The successful...


  • Cairo, Cairo, Egypt Whitecollars Full time

    Unlock Your Potential as a Business Development AssociateAt Whitecollars, we're on a mission to deliver exceptional recruitment and HR solutions to remarkable clients across the globe. As a Business Development Associate, you'll play a pivotal role in identifying new leads, building relationships, and driving business growth.Key Responsibilities:Lead...


  • Cairo, Cairo, Egypt Antal International Network - IME Full time

    Job Summary:To succeed as the Regional Demand Planning Lead at Antal International Network - IME, you will be responsible for driving the Demand Planning/IBP cycle meetings, ensuring delivery against budget, and owning the action plan to close gaps in the cluster. Your main added value to the business will be to represent the market demand within the...


  • Cairo, Cairo, Egypt Antal International Network - IME Full time

    Job Title: Regional Demand Planning LeadJob Purpose:To lead the Demand Planning / IBP cycle meetings, ensuring accurate and timely delivery of demand plans, and to own the action plan to close any gaps for the cluster. The role represents the market demand within the operational side of the business.Key Responsibilities:Work with KAM/CM to prepare forecasts...

  • Sr. Sales Associate

    1 month ago


    Cairo, Egypt adidas Full time

    PURPOSE & IMPACT ON ORGANIZATION You contribute to the store sales and adidas profit targets by: -    Passionately inspiring, serving and selling to Consumers -    Diligently executing store operations, with a special focus on selected areas -    Contributing to a culture of consumer centricity within the store -    Providing support and...

  • Marketing Assistant

    5 months ago


    Cairo, Egypt Souq.com for E-Commerce LLC Full time

    2+ years of professional non-internship marketing experience - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) We believe in innovating for the region by changing how our customers shop, do you? Are you excited about establishing and growing relationships with major publishers, banks, telecom providers and influencers?...


  • Cairo, Cairo, Egypt RayaCX Full time

    About RayaCXRayaCX is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at RayaCX's location in Egypt.The Customer Service Representative will provide...


  • Cairo, Egypt Coptic Orphans Full time

    **Sr**.** Salesforce Developer**,** Egypt** **Purpose of the Job** This position is accountable for Coptic Orphans' technology solution design, development, implementation, and maintenance. With solid experience in CRM system development, The position's responsibilities include acting as the second-level support for issues and inquiries, planning project...


  • Cairo, Cairo, Egypt Antal International Network - IME Full time

    Job Purpose:To lead the Demand Planning / IBP cycle meetings, ensuring timely and accurate delivery of RFC Planning & validation, pre demand for cluster, and demand review analysis. The role requires converting Rolling Sales FC to realistic achievable Demand plan, ensuring delivery against Budget, and highlighting any gaps with an action plan to close it for...


  • Cairo, Egypt Orange Full time

    Welcome customers to the customer center. -Handle customer's complaints and inquiries and provide solutions to their problems. -Sell mobinil products and services and ensure proper collection of required documents. -Sell value added services to customers. -Coordinate with other departments to solve customers’ complaints. Education -University graduate....


  • Cairo, Cairo, Egypt Antal International Network - IME Full time

    Job Purpose:To lead the Demand Planning / IBP cycle meetings, ensuring timely and effective RFC Planning & validation, pre demand for the cluster, and preparing demand review analysis. The role requires converting Rolling Sales FC to realistic achievable Demand plans, ensuring delivery against Budget, and highlighting any gaps. The Demand Planning Lead will...

  • Payroll Associate

    5 months ago


    Cairo, Egypt Nestle Operational Services Worldwide SA Full time

    Payroll Associate POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Business Services Full-time Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. You...


  • Cairo, Egypt Talent Pal Full time

    5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...


  • Cairo, Egypt Darkroom Full time

    We're building the future of advertising and are looking for the minds to help us do it. Darkroom is a vertically integrated digital agency pioneering the next generation of consumer-facing brands. A category leader in results-driven growth marketing, Darkroom’s success is attributed to our unique partnership model, purposefully built to launch brands to...


  • Cairo, Cairo, Egypt RayaCX Full time

    Job Title: Chat Support AgentDescription:We are seeking a skilled Chat Support Agent to join our team at Raya CX. As a key member of our customer experience team, you will be responsible for providing top-notch customer service, technical support, and global services to clients across various industries.Key Responsibilities:Respond to Customer Inquiries:...

  • Time Admin Associate

    5 months ago


    Cairo, Egypt Nestle Operational Services Worldwide SA Full time

    **Time Management Associate** POSITION SNAPSHOT Location: NBS Cairo, Egypt Company: Nestlé Full-time Markets to be supported: MENA, Pakistan & Turkey Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of...