Product Development and Lifecycle Manager

4 days ago

مصر, Egypt Orange Business Services Full time

**About the role**:
As part of Customer Service and Operations (CSO), the Product Development & Lifecycle department of each CSO entity has the responsibility, for the French and International enterprise markets, to manage the creation and evolution of business processes as well as the tools strategy in the framework of services development and business and IT transformation projects.

Those PDL teams embedding SIEs/SLMs guarantee the operational efficiency, performance and quality of experience of its customers.

The BPO Enterprise Services PDL’s team does focus on all transversal service management offers from service transition, service operation, continual Service improvement

Missions

In the scope of OBS offer development, the SM SIE/SLM role is a key actor of service development projects. He/she designs and adapts the processes & tools in order to deploy new products or product evolutions within the operational entities. Moreover, the SM SIE/SLM ensures the delivery of the projects on time and on budget while ensuring end-to-end quality of the customer and operational journeys.

He/she intervenes upstream and downstream of service development projects for which the purpose is to design, develop and deploy new products or product evolutions.

The SM SIE/SLM is responsible for the following Quote-To-Bill processes:
Quotation (ABACUS) and Commercial Ordering

Service Transition

Service Operation including Customer Service

Billing

Digitalization (customer portals and/or processes)

The mission of the SM SIE/SLM covers the following:
Understands the business requests and analyze the requirements so to co-construct the service with other stakeholders; especially with business processes design and IT development or evolution requests

Manages the contribution and involvement of the various experts for the domains which he/she leads

Creates the appropriate deliverables for the evolution of existing processes and tools

Ensures the proposed solution is in line with the OBS global process strategy and positioning

Activities

The following activities of the SM SIE/SLM are:
Be the primary point of contact in regards to his/her area of expertise towards Marketing, along project duration.

Analyze impacts of new product introduction or evolution on processes, organizations, tools and costs; propose related adaptation and seek for process owners approval; contribute to product Business Case definition by identifying and consolidating these costs,

Define operational business requirements; consolidate arguments to justify required processes & tools adaptation.

Harmonize new products & services conception within commercial and technical catalogs.

Build training modules, lead & conduct training sessions to ensure operational teams are in position of operate new product.

For offer development:
Follow handover defined methodology [Build to Run/Operations]

Be knowledgeable on processes, procedures and working instructions linked to new offers or existing offers evolutions

Reduce/remove potential roadblocks

For continuous improvement projects:
Upon marketing or operational requests, initialize continuous improvement projects with the aim to improve service delivery model efficiencies (tools, process, organization and cost), called Service Improvement Plan (SIP)

Secure project perimeter, define content, planning, level of effort, risks, expected gains and list stakeholders - act as a Project Manager

Report project progression in CSI portal (Continual Service Improvement) and present status during « Lifecycle » reviews.

For documentation maintenance:
Consolidates documentation management related to the end-to-end service framework, including the service catalogs,

Modifies support documentation whenever process & tools evolution happen

Enhances documentation in continuous improvement along with business operation needs.

Scope

You will contribute to the development, enablement and lifecycle maintenance of an enriched portfolio of transversal services and solutions that covers Think, Build and Operate and which aim:

- to provide our customers with end to end support and global solutions,
- to improve the positioning of Orange Business Services as a service integrator, across all market segments

**About you**:
The SM SIE/SLM role requires ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.

You will demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.

Ability to understand complex services and identify manageable sub-components

Good Technical and IT knowledge in Telecom environment

Team spirit oriented and communication skills in multicultural environments

Fluent English and French.

A good knowledge of Orange Business Services process and tools will be appreciated.

Certifications : ITILv3, SYNERGY, PMP or equivalent, Finance basics, any other te

  • CRM & Lifecycle Marketing Manager

    2 days ago

    مصر, Egypt ArabyAds Full time

    **About Yajny**: Users can browse different stores from different industries on Yajny and get up to 34% cashback while shopping on websites such as Amazon, Noon, AliExpress, Jumia, H&M, GAP, Adobe, American Eagle, Bath & Body Works, among another 450 stores that have partnered up with Yajny. After the stores confirm the transactions, Yajny allows users to...

  • Software Product Manager

    3 weeks ago

    مصر, Egypt Si-Ware Systems Full time

    If you are a passionate Software Product Manager looking for a new challenge and an opportunity to advance your career in a great working environment, we have the perfect job for you! Join our product management team and define and lead the execution of our various product solutions. **Day to Day work responsibilities** - Ensure that the software product...

  • Value Proposition Lifecycle Manager

    2 weeks ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: **Context**: As the SD-WAN market is evolving fast, with customers requesting more hands-on capabilities in their solutions with co-management options, the clarification of the Customer Operations SDx Value Proposition helps to better identify and promote our Customer Operations expertise and know-how skills and paving the way to Alacarte...

  • Product Manager

    2 weeks ago

    مصر, Egypt Nagwa Full time

    **Summary** **Responsibilities** - Lead Product Development team to meet objectives within the set turnaround time - Manage and coach Product Development team members to achieve professional and technical growth - Understand customer needs and competitors’ advantages and make recommendations for the management - Break down features, themes, and logic into...

  • Product Manager

    1 week ago

    مصر, Egypt Nagwa Full time

    **Summary** **Responsibilities** - Lead Product Development team to meet objectives within the set turnaround time - Manage and coach Product Development team members to achieve professional and technical growth - Understand customer needs and competitors’ advantages and make recommendations for the management - Break down features, themes, and logic into...

  • Product Manager

    3 weeks ago

    مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** Function **Marketing** *** City **Cairo** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Manage the entire Product lifecycle from strategic planning and feature roll out. Identify, conceptualize and develop new...

  • Product Manager

    3 weeks ago

    مصر, Egypt Homzmart Full time

    Company Description **Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. **Job Description**: - Defining and prioritizing product...

  • Av Product Manager

    2 weeks ago

    مصر, Egypt Samsung Electronics Full time

    Position Summary 1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan. 2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product. Role and Responsibilities 1. [Line-up management] Oversee the development...

  • Product Manager

    3 weeks ago

    مصر, Egypt Invitro Capital Full time

    **Job Overview**: Invitro Capital is seeking a highly motivated and experienced Product Manager to join our team. In this role, you will be responsible for overseeing the development and management of our portfolio company products, ensuring that they meet market needs and drive business growth. You will collaborate closely with cross-functional teams...

  • Digital Product Manager

    5 days ago

    مصر, Egypt CyShield Full time

    **Job Description**: - Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. - Run beta and pilot programs with early-stage products and samples - Define the product strategy and roadmap - Create buy-in for the product vision both...

  • Uc Product Manager vois

    4 days ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: The Vodafone Business portfolio clusters exist to drive profitable growth across a €12bn global Telecommunications & IT portfolio. The portfolio includes flagship products, which are central to the execution of Vodafone’s Enterprise strategy. A key success factor is ensuring that our portfolio strategy is effectively translated into...

  • Ha Product Manager

    2 weeks ago

    مصر, Egypt Samsung Electronics Full time

    Position Summary 1. Contribute to expanding the product's market coverage by setting up a product line-up operation plan. 2. Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product. Role and Responsibilities 1. [Line-up management] Oversee the development...

  • Product Manager I Ceramic and Porcelain

    23 hours ago

    مصر, Egypt Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading company specializing in the **Ceramic Porcelain and lighting** industry in Saudi Arabia, Riyadh.** **Job Context: working as a Product Manager, you will be responsible for overseeing the entire lifecycle of ceramic and porcelain products, from conception to production and distribution. You will...

  • Product Manager vois

    4 weeks ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: Partnering with and developing a roadmap for stakeholders to understand the demand for data products and how they will create maximum value for Vodafone, clearly articulating the requirement and its financial and non-financial benefits. Ultimately responsible for Product release, co-ordinating the development of visualisation and analytics...

  • Product Manager vois

    1 week ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: Partnering with and developing a roadmap for stakeholders to understand the demand for data products and how they will create maximum value for Vodafone, clearly articulating the requirement and its financial and non-financial benefits. Ultimately responsible for Product release, co-ordinating the development of visualisation and analytics...

  • London Cab

    1 week ago

    مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **1** *** Business Line **Mobility Services** *** **Required Skills**: - product managementCity **Cairo** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - Manage the entire Product lifecycle from strategic planning and feature rollout. Identify, conceptualize and...

  • Development Manager-java

    1 week ago

    مصر, Egypt Link Development Full time

    Department: Digital Services Type: Full Time **Qualifications**: - Bachelor's degree in Computer Engineering, Computer Science, or equivalent discipline. - 13+ years of relevant work experience. - Java EE Spring Boot deep experience is required - Spring MVC experience is a big plus - Strong understanding of Java/OOP/Core Java concept, Spring framework,...

  • Product Manager

    3 days ago

    مصر, Egypt valU Full time

    **Company Description** Valu is the leading universal financial technology powerhouse, offering a suite of financial services to individuals and businesses. Since its launch in 2017, Valu continues to provide a wide range of comprehensive and convenient financial solutions and products to its customers. Through U*, Valu has pioneered BNPL (Buy Now Pay...

  • Product Manager

    2 weeks ago

    مصر, Egypt Canonical - Jobs Full time

    This role is about: - leading Ubuntu Core through its complete lifecycle - shaping the development roadmap for the IoT stack - engaging with IoT ecosystem and leading customers - enabling commercial success and leading product direction - driving go-to-market strategy and execution This role encompasses leadership of the product and go-to-market in the...

  • Junior Product Manager

    6 days ago

    مصر, Egypt Seoudi Supermarket Full time

    **About the job** Job Brief & Responsibilities: The Seoudi Supermarket Senior Product Manager position is a unique and challenging position as it requires multi-skilled individuals to do the job right. During this journey you’ll be responsible for building a habitual App that delivers on the results needed to build Egypt’s #1 online...