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Senior Engineer, Service Delivery

2 weeks ago

Cairo, Egypt Dell Technologies - RSA Full time

**Senior Engineer, Service Delivery - SecurID**

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team

RSA customers rely on our services and products to drive progress. It is important to make sure the service delivered is top notch and exceeding our customers’ expectations. Service Delivery is all about making the customers more comfortable adopting the product and help them put it into the best use possible to serve their benefits.

With continuous collaboration with Sales, Solution Principals, PM, Support, Customer Success and other global Organizations, Service Delivery is making sure the customers’ journey in RSA is as pain free as possible.

**Principal Responsibilities**:

- AM Prime implementation, enhancements and bug fixes.
- Scripts development (API/SDK) Responsible for VIP customers’ implementation and design.
- Work closely with customers and partners to implement Identity & Access Management security solutions based on SecurID product portfolio.
- Focus on deployment of authentication and authorization technologies to address SMB and Enterprise customer use cases.
- Evaluate customer’s needs, analyze requirements, define use cases, and implement appropriate SecurID product configuration.
- Work directly with customer IT business and technical personnel.
- Present and discuss technical information at a variety of levels and influence IT decision making.
- Must be capable of working in a high-pressure, fast-paced, dynamic environment.

**Skills**:

- Bachelors in IT, Communications or Computer Science.
- Willing to work in inconvenient hours (US Hours) French, Spanish or Portuguese Languages is a plus.
- High Customer communication skills.
- Technical Skills required:

- Strong Hands-on experience with Linux OS and Web Based Applications (IIS, Apache, Tomcat, )
- Excellent knowledge of information and network security fundamentals
- Strong Database Language knowledge
- Strong Cloud Infrastructure Knowledge
- Active Directory Administration
- Good/Strong API Knowledge, Scripting (Python, Powershell), IAM products and technologies, including LDAP/AD, SAML, SSO, MFA, PKI
- One or more of the following certificates is a huge plus: RHCE, CISSP, CEH, OSCP, Security+, ITIL.

**Experience**:

- 5+years of Experience in relevant field.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.