Customer Service

5 months ago

محافظة الغربية, Egypt ChampionX Full time

**SUMMARY**:
The associate assuming this role will be liaising with regional procurement to create purchase requests to be converted to orders for required materials and services and records of orders approximately kept. The individual will support supply planning activities for Ghana. The role will be responsible for customer order management and processing of billing. The role will provide logistics support as well as support the base manager in continuous improvement projects in the warehouse. Responsibilities also include processing incoming customer returns & helping maintain inventory accuracy of raw materials and finished goods. This individual must be capable of multi-tasking several priorities at one time, with a focus on defined KPI’s (key performance indicators). The individual will be responsible for safe work practices in the warehouse such compliance with chemical hazard segregation, following the red list requirements, compliance with life critical policies, load integrity requirements, and all safety procedures towards achieving Goal Zero. The associate will ensure all internal, supplier and customer quality complaints are reported in a timely manner for investigation and resolution.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or related

**PRIMARY DUTIES & RESPONSIBILITIES**:

- Follow safety policies to provide a safe workplace for all employees, and supports the guiding principles of Goal Zero to continually improve the plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; Report safety observations / incidents
- Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.
- Creates purchase requisitions and follow MEA purchasing policies to buy services and indirect materials for the Ghana plant.
- Create chemical purchase orders following an approved request and manage the order tracker
- Process customer (sales) orders and process billing to the customer ensuring 100% data accuracy
- Collating and assisting to analyze plant performance data and posting plant analytics and KPIs while maintaining historical data.
- Maintaining proper records of files from all inbound, outbound, and other transactional records for regulatory purposes
- Assist to troubleshoot problems occurring in inventory transactions and correct them.
- Conduct visitor site inductions and maintain proper records of it.
- Performs ERP System daily and monthly housekeeping (both sales and purchase orders cleanup).
- Responsible for inbound and outbound logistics
- Provide support for cycle counts and participate in full physical counts
- Liaison for onsite PTW, ensure the red list is updated and followed and all life critical policies are adhered to including securing loads.

**KEY BEHAVIOURS / COMPETENCIES**
- Anticipate customer’s business needs and recommend improvements and innovation plans.
- Highly analytical and problem solving
- Exhibit proficiency in supply chain analytics
- Complete and stay current with all CBT requirements.
- Participate in relevant classroom-based training as available.
- Team player skills and highly collaborative

**MINIMUM EDUCATION AND EXPERIENCE**:

- Experience in logistics, warehousing, inventory, and auditing.
- Bachelor’s degree in Business, Engineering, Logistics and Transportation, or a related field
- Effective problem solving and problem resolution skills.
- Experience with SAP or other ERP software.
- Must have strong Microsoft Excel, Word, Power Point and Word skills. Must be able to create excel sheets to analyze data and be able to create professional and impactful PowerPoint presentations.
- Strong and effective communication, interpersonal, presentation and leadership skills, demonstrating traits such as persuasiveness, negotiation skills, conflict management and resolution techniques.
- A flexible working approach with the ability to respond to ad-hoc and unexpected issues, effectively.
- Comfortable with ambiguity and ability to work with good judgement
- Strong organization, sense of urgency, prioritization, and multi-tasking skills.

**Our Commitment to Diversity and Inclusion**

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on

  • Customer Service Executive

    5 months ago

    محافظة الغربية, Egypt Nexans Full time

    **Location**:Tema, GH**Function**:Sales**Employment type**:Full Time**Required experience**:Junior professional - up to 5 years**Reference ID**:75311Customer Service Executive - POSITION: Customer Sales Executive- QUALIFICATION: HND/Degree from a recognized tertiary institution- EXPERIENCE: 3 years and above in a supervisory position in sales, marketing or...

  • Customer Care Advocate

    5 months ago

    محافظة الغربية, Egypt Zipline Full time

    **ABOUT ZIPLINE**: Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national...

  • English Customer Service

    6 months ago

    محافظة القاهرة, Egypt NAOS Solutions Full time

    **English Customer Service Role at NAOS Solutions**: NAOS Solutions is seeking a dedicated and customer-focused individual to join our Customer Service department as an English Customer Service Representative. In this role, you will be responsible for providing exceptional service and support to our English-speaking customers. **Responsibilities**: -...

  • Arabic Customer Service

    5 months ago

    محافظة القاهرة, Egypt NAOS Solutions Full time

    **Arabic Customer Service Representative at NAOS Solutions**: NAOS Solutions is seeking a skilled Arabic Customer Service Representative to join our Customer Service department. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our Arabic-speaking clients. **Job Requirements: Arabic Customer Service...

  • Customer Service Representative Bo

    5 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...

  • Bilingual Customer Service Representative

    5 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate customers when...

  • Customer Service Representative Uk

    5 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...

  • Customer Service Representative 2

    5 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate...

  • English Customer Service Representative

    5 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Technical Support Representative!** Job Responsibilities: - Provide superior Technical Support by assisting clients, using the corresponding communication channel: voice - Educate customers when...

  • English Telesales/customer Service Representative

    2 days ago

    محافظة الجيزة, Egypt NAOS Solutions Full time

    **NAOS Talents** is seeking a highly motivated and skilled **Telesales/Customer Service Representative** to join one of our international clients, a leader in the Telemedicine Field. As a Telesales/Customer Service Representative, you will promote and sell our cutting-edge service to potential customers over the phone. You will also be responsible for...

  • Customer Service Representative Bo

    5 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Closely work with the Director of Support on day-to-day operations - Coordinate with our international support department...

  • Senior Customer Sales

    2 days ago

    محافظة القاهرة, Egypt The Emirates Group Full time

    Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...

  • Customer Sales

    5 months ago

    محافظة القاهرة, Egypt The Emirates Group Full time

    Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers,...

  • Bilingual Customer Service Representative

    4 months ago

    محافظة الجيزة, Egypt Transcom Egypt Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village **Join us as a Technical Support Representative!** Job Responsibilities: - Provide superior Technical Support by assisting clients, using the corresponding communication channel: voice - Educate customers when...

  • Customer Sales

    3 months ago

    محافظة القاهرة, Egypt The Emirates Group Full time

    Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives. Job Outline: - Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. Ensure...

  • Sjr Interventional Spine Customer Service

    5 months ago

    محافظة دمياط, Egypt San Juan Regional Medical Center Full time

    Love what you do; Love where you live The Customer Service Representative (CSR) is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as...

  • Sjr Interventional Spine Customer Service

    3 days ago

    محافظة دمياط, Egypt San Juan Regional Medical Center Full time

    Love what you do; Love where you live **Monday - Friday 8am-5pm The Customer Service Representative (CSR) is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates...

  • Senior Customer Sales

    3 months ago

    محافظة القاهرة, Egypt The Emirates Group Full time

    Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...

  • Statutory Inspection Technicians

    5 months ago

    محافظة الدقهلية, Egypt Global Wind Service Full time

    Are you ready to join an ever expanding company in the wind industry? Do you want to work with new and amazing people?_ Then you might be our new Statutory Inspection Technician or Supervisor, who is ready to start a new journey with us! **The Role** At Global Wind Service, we are currently ramping up our expanding **Statutory Inspection** Team** within...

  • Customer Operations Manager

    5 months ago

    محافظة القاهرة, Egypt Homzmart Full time

    **Company Description** Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. Lead and motivate a team of customer service...