Application Support Specialist
2 weeks ago
Details
Required Experience 1
- Department Customer Operations
- Career LevelJunior
Position Location maadi
**Skills**:
Networks
troubleshooting
Requirements and responsibilities
**Key Responsibilities**:
- Assisting customers with different types of issues or configuration questions.
- Assisting customers with performance issues
- Assisting customers with REST API questions/issues.
- Use and maintain our knowledgebase with new information as needed
**Job Requirements**:
- English fluency
- Comfortable working customers and end-users.
- Comfortable being on a phone queue
- Good troubleshooting skills
- Experience working in a related field (customer support/service) 0-2 years
- IT Troubleshooting
- Good network skills
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