Operations Specialist

6 months ago

مصر, Egypt BD Full time

**Job Description Summary**: As an Operations Specialist you will be responsible for managing the Levant region which includes Jordan, Lebanon, Iraq, Malta, Cypress, Syria & Iran

**We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into

possibilities.

**Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**About the role**:
Co-ordinating end-to-end process of customer service operations starting from the coordination with the businesses, the customer service team in BD distribution center and supply chain to ensure proper and flawless delivery of BD products to its distributors and fulfilling the tender requirements.

This role is also responsible for working in collaboration with regulatory, quality, and technical service.

**Main responsibilities will include**:

- Coordinate end-to-end process from order placement until cargo receipt (availability, shelf life, back orders, documents, payments).
- Daily communication with the customers and distributors on orders statuses and other questions
- Active daily cooperation with central order fulfillment team on orders placement, back orders, allocation/re-allocation, shipments, and other issues.
- Ensure coordination among commercial and supply chain teams for effective planning of product deliveries to customers and distributors and reduce documentation errors and delays to avoid penalties.
- Support of key shipments from several European warehouses directly to MENA countries (customers and distributors)
- Inventory Planning and management of orders together with customer service team and ensuring timely delivery of orders and tender to meet revenue recognition.
- Work with documentation, shipping documents check (prices, contracts, etc.)
- Liaise with Finance, Supply, Customer Service to ensure maximal efficiency in back-office processes related to distributor excellence.
- Providing the reports of order status to business managers on weekly basis and back-order status on monthly basis.
- Communication with the forwarders.
- Responsibility for shipments issues resolution at all stages.
- High responsibility to inform all involved stakeholders and ensure all key orders are shipped out by the end of each month.
- Ensure Service Level Agreements are followed by distributors, inform distributors on cut off dates. Support implementation and streaming of the processes.

**About you**:

- Basic knowledge of commercial terms and logistics, related legislation (preferably pharmaceutical or medical device segment)
- Advanced PC user: Word, Excel, Outlook
- Result-oriented, & proactive.
- Attentive to details and works under high pressure of tough deadlines and requests from distributors and internal stakeholders.
- Excellent communication, influencing and negotiation skills, strong interpersonal communication ability.
- Must be a team player supporting businesses activities.
- Flexibility and adaptability in changing environment.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: EGY - Cairo

**Additional Locations**:
**Work Shift**:

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