S&r Life Cycle Manager

7 months ago


مصر, Egypt Ericsson Full time

**Join our Team**:
**About this opportunity**

S&R (Support and Repair) Life Cycle Manager (LCM) is responsible for ensuring that Ericsson able to meet contractual commitments regarding Ericsson sold equipment and support. The main task of Life Cycle Manager is to handle and lead the product lifecycle process and ensure the supportability of customer contracts for both Software and Hardware (at the node level and spare parts' level).

**What you will do**
- Develop, enhance, and implement delivery models, frameworks, ways of working and processes within customer support.
- Create the awareness and the environment that supports efficiency and profitable growth.
- Use the Solid background and understanding of Ericsson products and solutions to support Ericsson business.
- Exploit Strategic product leadership and product lifecycle management experience in Supporting delivery and sales success.
- Handle CSUL (Customer Contract Service Unit List) updates in agreement with Hardware Support team and Service Delivery Managers.
- Develop excellent Communication and cultivate positive relationships with your stakeholders.
- Provide product life cycle information (SW/HW) upon request.
- Stay updated on Ericsson portfolio/tools and standard methodologies.
- Ensure the Adherence and compliance to:

- Group directives
- legal and financial directives.
- Frameworks, processes, and tools.
- Data security & privacy.

**You will bring**
- Education: Engineering bachelor’s degree
- Minimum years of experience: 5-10 years
- Ericsson Customer Support experience is plus.
- Excellent Negotiation and presentation skills
- Project Management and Technical background
- Strong knowledge of Service Delivery, Lifecycle & Compliance Process
- Change and improvement management skills.
- Data analytics and financial competence.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

**Primary country and city**: Egypt (EG) || Cairo

**Job details**: Service Delivery Management



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