Front Office Shift Leader

7 days ago


Cairo, Egypt Ericsson Full time

**About this opportunity**

We are looking for a FO Shift Leader to coordinate and oversee activities of the front office and FO team members to ensure network operation and MS delivery overall domains by efficient workflow.

**What you will do**
- Coordinate and manage the activities engaged in checking network performance and hourly tasks done by FO team.
- Organize and assign duties and tasks.
- Monitor FO team members performance during the shift and make sure that all processes and operation procedures is running smoothly and to ensure duties are completed accurately, efficiently, and timely.
- Handling any network incident across all FO domains by smoothly way and provide all needed reports to drive the incident troubleshooting.
- Handling network outage crisis and provide the smart way of crisis handling based on crisis type.
- Maintain all regular reports, SMSs, notifications, and escalations provided by FO team members on time and according to formal process.
- Audit the network behavior regularly during the shift hours.
- Provide all network reports and all needed audit reports for network operations and team performance.
- Provide development plan as a special project for a domain from FO domains and build end to end project.
- Establish work schedules monthly and arrange extra shifts allowances.
- Maintain attendance controller records.
- Evaluate performance and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.
- Assist with interviews. Conduct orientation and training on front office policies and procedures.
- Identify and recommend solutions to team members and office issues or problems.
- Ensure high quality care for customer by reviewing and replying to concerns or requests and recommending corrective action as appropriate.
- Provide all team members the assist in all strategic and development plans.

**You will bring**
- Bachelor’s degree or equivalent
- Accuracy - Ability to perform work accurately and thoroughly.
- Excellent knowledge of Mobile Network (2G/3G/LTE networks), Core networks and IMS
- Has knowledge of NMSs OSS-RC, Netnumen, U2K, U2020
- Has good knowledge in CCNA and CCNP
- Flexibility - to use SW tools and ability to adapt easily to changing conditions and work responsibilities.
- Communication - Ability to communicate effectively verbally and in writing.
- Computer Skills - Proficient ability to use a computer.
- Confidentiality - Maintain team and work nature confidentiality.
- Follow all company regulations and policies.
- Customer Service Oriented - Friendly, cheerful, and helpful to network stakeholders.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Multi-Task - Ability to handle more than one task at the same time.
- Positivity - Display a positive attitude and is a positive agent for change.
- Teamwork - Work as part of a team and collaborate with co-workers.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?**

Read about the next steps here

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