Social Media Moderator Team Leader
2 days ago
**Worood, an international hijab brand is hiring Social Media Moderation Leader**
**Responsibilities**:
1. Team Oversight and Guidance:
- Lead and guide the social media moderation team to ensure effective performance.
2. Brand Tone Consistency:
- Ensure all social media responses align with the brand’s tone and voice guidelines.
3. Escalation Management:
- Handle escalated customer cases promptly and professionally.
4. Customer Retention:
- Manage retention-related cases to maintain and improve customer loyalty.
5. Policy Development:
- Proactively develop and refine response strategies and policies based on feedback and social listening.
6. Performance Reporting:
- Measure and deliver daily KPI reports for team members to track performance.
7. Team Environment:
- Foster a healthy, success-driven work environment that promotes collaboration and growth.
**Requirements**:
- Minimum B2 English level (CEFR) for effective communication.
- Excellent writing skills with strong attention to detail.
- 3 years of experience in a leadership position within a related field.
Remote
New Cairo
If you are interested send your CV
Application Question(s):
- What is your Notice period in days?
- Rate your EN from 1 to 5
- what is your Current salary?
- What is your Expected salary?
- Did you supervise a team before
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