L&d Impact Instructor Care Uk
5 days ago
Role purpose: To deliver best in class learner experience and impact for centre teams with a focus on functional capability development.
Key accountabilities and decision ownership
- Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face to face training, coaching incl. time for reflection etc.)
- Act as a development consultant driving the utilisation of Vodafone University and/or other similar learning platforms.
- Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
- Work with HRSSC team regarding the training administration and enablement
- Act as first point of contact for key share holder (“be the voice of L&D”) - ie, local HRBP, employer, supplier & wider global L&D team.
- Identify learning needs of associates through audits & pass on the findings to the Functional expert trainer of their area
- Track and maintain reports providing detailed information for the employees during the entire training duration
- Conducting upskill & cross-skill batches
- Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Functional Expert trainer to bridge them
Core competencies, knowledge and experience
- Understanding of _VOIS strategy and spirit
- Facilitating various technical topics and cascading the product knowledge effectively for new hired
- Experience at different levels of hierarchy
- Ability to digitize the learning process and keep a high level of engagement.
- Initial experience in utilising virtual channels for facilitation
- Self-driven individual that connects quickly with individuals and audiences in order to build rapport
Must have technical / professional qualifications:
- Excellent Presentation Skills (Must have)
- Excellent Virtual Facilitation Skills
- Fluent in spoken and written English
- 1-2 years of experience in training delivery (Must have)
- Excellent in designing PowerPoint Slides ( Must have )
- Principals of Content development or Instructional Design ( Good to have )
- Coaching skills principles (Good to have)
- Certification in the training delivery (preferred)
- Experience in UK account (Must have)
_VOIS
-
Web Production Officer, Gsc Cairo
2 days ago
Cairo, Egypt HSBC Full time**Some careers have more impact than others.** **If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.** **HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses...
-
Fp&a Sr. Manager
4 weeks ago
Cairo, Egypt PepsiCo Full time**Auto req ID**: 267747BR **Role**: Assist the CFO in providing the analytical and planning support to the MU to help in the diagnosis and resolution of key issues, improve understanding of MU economics, and facilitate the development of short-term and long-term performance targets. The FP&A Sr. manager is responsible to team up with the commercial and...
-
Mw Care Engineer
3 weeks ago
Cairo, Egypt NOKIA Full time**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...
-
Fp&a Manager
4 weeks ago
Cairo, Egypt PepsiCo Full time**Auto req ID**: 278773BR **Role** Assist the Finance Director in providing the analytical and planning support to the MU Operations (Supply Chain, Sales and HR) leadership to help in delivering operational excellence across MOH, S&D and People costs. The FP&A manager is responsible for setting up annual budgets, control and track the set plan, and...
-
Senior Financial Controller
2 days ago
Cairo, Egypt Johnson & Johnson Full time**Johnson & Johnson** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health...
-
Customer Care
2 days ago
Cairo, Egypt Ebdaa Digital Technology Full time**This is a 100% Remote Job** We are looking for a **Customer Care and Operations Specialist** to assist our customers and vendors with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions, and guiding product users/ vendors through features and functionalities. To be...
-
Siem Technical Trainer
2 days ago
Cairo, Egypt LogRhythm Full time**META SIEM Technical Instructor** **Location: Egypt** **The Opportunity** **Responsibilities**: 40% - Training Delivery - Deliver LogRhythm SIEM product training classes. These classes range from 1 day to 3 days in length, but you'll typically be teaching for 5 days a week. These classes range from fundamental introduction to the product and functionality...
-
Uk Contact Center Agent
2 weeks ago
Cairo, Egypt HSBC Full time**Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...
-
Business Analyst
3 days ago
Cairo, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking to hire a Business Analyst for one of our partners, a multinational financial services company. **Summary**: This position serves as a crucial client-facing role, acting as a bridge between clients and internal teams. You'll collaborate with Relationship and Delivery Managers to translate client needs into...
-
Diversity Equity and Inclusion
5 days ago
Cairo, Egypt PepsiCo Full time**Auto req ID**: 273163BR **Overall Description**: We are PepsiCo, one of the most iconic and recognized consumer brands around the globe! With net revenues of over $70 billion and almost 300,000 employees worldwide, PepsiCo is known for raising the bar with each new endeavour. We are not just committed to winning as individuals but winning as a team. We...
-
Partnerships Care Specialist
3 weeks ago
Cairo, Egypt Mrsool | مرسول Full time**About the Role?** Responsible for working on daily projects that facilitate and maintain our relationship with Vendors in addition to Improving the vendor experience. **What will you do?** - Retaining and reactivate vendors. - Managing and enhancing the working relationship with partners by being their main point of contact. - Getting feedback from our...
-
Analyst, ASB
3 weeks ago
Cairo, Cairo, Egypt European Bank for Reconstruction & Development Full timeEuropean Bank for Reconstruction & DevelopmentPurpose of JobUnder the supervision of Principal Manager/ Regional Principal Manager the Analyst is responsible for delivering instruments, activities and any other delegated tasks under Advice for Small Businesses Programme in line with strategic priorities of the Bank and SME Finance and Development group (e.g....
-
Analyst, ASB
3 weeks ago
Cairo, Cairo, Egypt European Bank for Reconstruction & Development Full timeEuropean Bank for Reconstruction & DevelopmentPurpose of JobUnder the supervision of Principal Manager/ Regional Principal Manager the Analyst is responsible for delivering instruments, activities and any other delegated tasks under Advice for Small Businesses Programme in line with strategic priorities of the Bank and SME Finance and Development group (e.g....
-
Commercial Planner
4 days ago
Cairo, Egypt Heineken Full timeScope The commercial planner is responsible for helping business leverage data and identify opportunities for improvement, spot trends, as well as recognize potential issues and offer solutions aiming towards improving efficiency, increasing productivity, and driving profits for the business. Responsible for the preparation of 10 years Plans, SPs and...
-
Recruiter (Project-based)
3 weeks ago
Cairo, Egypt LXT Full timeLXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 115 countries and coverage for more than...
-
Cta/resident Engineer Ip
4 days ago
Cairo, Egypt NOKIA Full timeASSIGNMENT - Primary PoC for MS/Customer, Global TAC and Nokia Care Management - Develop good relationships, customer trust and negotiate conflict resolution MAIN ACTIVITIES - Prepare RCA and Incident reports/documentation - Customer Technical Meetings - Supervise/Guide Care Engineer - EME/Outage/Cases Technical management - Control/Guide/Alert regularly on...
-
Business Compliance Specialist
5 days ago
Cairo, Egypt Johnson & Johnson Full timeJohnson & Johnson is recruiting for **Business Compliance Specialist **to be located in Cairo, Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....
-
Global Employer Branding and Evp Lead
5 days ago
Cairo, Egypt Vodafone Full time**_VOIS**: - VO**IS **(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK. Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for...
-
National Junior HRbp
7 days ago
Cairo, Egypt Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...
-
Cops Analytics Analyst
5 days ago
Cairo, Egypt Vodafone Full time**Description**: - Operational Reporting & Analysis: - Prepare reports in coordination with functional areas that support Customer care management to understand and analyze customers calling and payment behavior - Ensure accurate and timely reporting on Customer care KPI’s with proper analysis and recommendation - Preparation of periodic and ad-hoc...