English Customer Service Representative

4 weeks ago


مصر, Egypt Cosmopolitan Construction Solutions Full time

_**Company Description**_
- **Cosmopolitan Construction Solutions (CCS) is a comprehensive one-stop service provider for businesses in the Construction Industry. Our team consists of experts with industry knowledge and practical experience, ensuring exceptional service and unmatched offerings. We collaborate and communicate across all stakeholders to deliver quality results. In recent years, CCS has successfully participated in major projects like Dredging the new Suez Canal, Construction of Diaphragm Walls for the Port Said Tunnels, and Construction of the New Capital. We are committed to restructuring the company, optimizing processes, and training our staff to seize business opportunities in our competitive market.**_
- **Role Description**_
- **This is a full-time on-site role in Cairo, Egypt. As an English Customer Service Agent, you will be responsible for providing support and ensuring customer satisfaction. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining a positive customer experience. Additionally, you will collaborate with internal departments to deliver effective solutions.**_
- **Qualifications**_
- _**Customer Service Representatives, Customer Support, and Customer Service skills**_
- _**Experience in ensuring customer satisfaction and delivering positive customer experiences**_
- _**Fluent verbal and written communication skills in English**_
- _**Strong problem-solving and conflict resolution abilities**_
- _**Ability to work effectively in a team and collaborate with internal departments**_
- _**Attention to detail and organizational skills**_
- _**Flexibility with rotational and night shifts.**_
- _**Preferably to be a resident in Sherouk City, Madinaty, Badr city, New Heliopolis, or Obour City.**_
- **Benefits**:_
- _**Salary from 7K-8K EGP Net.**_
- _**Social and medical insurance provided.**_
- _**Salary raise every 6 months.**_
- _**Internal promotions.**_

**Job Types**: Full-time, Permanent, Contract, New grad
Contract length: 12 months

Pay: E£7,000.00 - E£8,000.00 per month

Application Question(s):

- What is your level of proficiency in English? Excellent or Fluent?
- We must fill this position urgently. Can you start immediately?
- Do you live in El Sherouk City, Madinaty, Badr City, Obour City, Future City, or New Heliopolis?
- Are you a graduate?
- Are you flexible with the rotational and night shifts?
- Type your contact numbers.



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