O2c Demand Capture Associate
3 days ago
**Position Snapshot**:
Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
**Position Summary**:
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
to effectively manage demand capture process ensuring accuracy, timeliness of execution and deliver the market service level agreement.
**A day in the life of...**:
- Capture demand in manual and electronic order methods
- Execute all demand capture activities within the service level agreement to drive efficiency in demand capture process
- Complete demand manually whenever digitalization is not possible
- Report any system failure during the demand capture process
- Liaise with Centre of Competence and Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement
- Record appropriately all changes within demand capture process to identify main failure reasons
- Participate in NCE operational review meetings and contribute to continuous improvement of demand capture process
**What will make you successful**:
- 1 to 2 years of preferably operational experience in Customer Service in a similar/ various market environment or trade structure or relevant operational experience.
- Working as a part of an order management team, processing a variety of products preferred.
- Results focus
- SAP knowledge would be a plus
**Benefits**:
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