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O2c Demand Capture Associate

8 months ago

مصر, Egypt Nestle Operational Services Worldwide SA Full time

**O2C- Demand Capture Associate
**POSITION SNAPSHOT**
Location: Cairo, Egypt

Company: Nestlé Business Services
Full-time

***

**A DAY IN THE LIFE**

**Order Processing**:

- Capture demand through both manual and electronic order methods.
- Prioritize order processing speed and accuracy to meet established service level agreements (SLAs).
- Handle situations where digital order capture isn't available and complete orders manually.

**Exception Management**:

- Identify and report system failures encountered during the order capture process.
- Collaborate with the Center of Competence (CoC) and Master Data teams to resolve exceptions and system failures related to electronic and digital order capture within defined SLAs.
- Document all changes made within the order capture process to pinpoint recurring issues and identify root causes of failures.

**Continuous Improvement**:

- Participate in NCE (Nestlé Customer Excellence) operational review meetings.
- Contribute ideas for continuous improvement of the demand capture process.

**Am I a Good Fit for the role?**

**Education**:
Bachelor's degree in any relevant field (preferred)

**Experience**:
Minimum 1 year of experience in a customer service, order processing, or similar role.

**Skills**:

- ** Technical Skills**:
Strong computer literacy and proficiency in Microsoft Office Suite (Excel, Word).

SAP knowledge (preferred).
- ** Soft Skills**:
Excellent written and oral communication skills with the ability to clearly explain complex information.

**Teamwork**: Ability to collaborate effectively in a team environment and contribute to a positive work atmosphere.

**Problem-Solving**: Strong analytical and problem-solving skills to identify and resolve order capture issues independently.

**Attention to Detail**: Ability to work accurately and ensure the completeness and accuracy of order data.

**Results-Oriented**: Focus on achieving deadlines and exceeding expectations in order processing efficiency.

**Conflict Resolution**: Excellent interpersonal skills with the ability to handle challenging situations calmly and professionally.

**Continuous Learning**: Willingness to learn new procedures and adapt to changes in the order capture process.