Infrastructure System Engineer

1 week ago


القاهرة, Egypt Vodafone Full time

**Role Purpose**:
It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation, serving as a technical escalation point, and participating in project discussions to provide technical input.
Additionally, the Infrastructure engineer is responsible for executing Continuous Service Improvement (CSI) plans, Implementing needed changes in line with the objectives, and assisting the Service Owner and Operation service Owner in achieving goals and objectives, handling operation tickets, requirements and requests from the customers.

**Key accountabilities and decision ownership**:

- Providing operational assessment to future projects with all pros/cons.
- Ensure finishing at least 90% of service improvement topics planned for the FY.
- Creating and Assessing 100% of Active Directory \ Entra AD related changes before CAB meeting.
- Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.
- Delivering all required reports & scorecards within agreed timelines.
- End-to-End service availability and performance according to SLA
- Achievement of SLA targets for incident resolution according to Reportal report 1608 Incident Hop & Re-open analysis OI (I)
- Achievement of SLA targets for Service Requests
- Number of incidents reported by customers
- According to Reportal report 1608 Incident Hop & Re-open analysis OI (I)
- Delivery of project tasks on time and in quality according to agreed project plans
- Delivery of regular defined reports in time and in quality (e.g.: Backlog)
- Customer satisfaction with Office IT Infrastructure Services ‘Customer Satisfaction measurement in implementation with Office IT Shift Left initiative. Target to be agreed before Go Live or during phase on initial operations of Customer Satisfaction measurement’
- Compliance to operational processes, measured by exceptions only
- Providing operational assessment to future projects with all pros/cons.
- Ensure finishing at least 90% of service improvement topics planned for the FY.
- Creating and Assessing 100% of Active Directory related changes before CAB meeting.
- Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.
- Delivering all required reports & scorecards within agreed timelines.

**Customer Management**: Meet with customers at management and professional level on weekly bases; track complaints, requirements and report.

**Key accountabilities and decision ownership**:
**Crisis Management & Escalations: Managing any crisis related to the system. Escalate to vendor and management when needed. Follow the crisis management process.**

**Making a personal difference**
- Always curious and looking for better ways to do things
- Take personal ownership of customer issues and goes the extra mile to resolve them.
- Serve as a technical escalation point with Customer Service Desks (CSD), and SME teams.
- Ensure that customer issues are addressed promptly and effectively.

Communications
- Notify & escalate status to the Technical Lead, Authentication and Provisioning. Communicate with cross functional groups and committees as required to handle cross projects or issues..

Technical Operation:
Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner & Senior Specialist are responsible on:
Providing operational assessment of projects that supports Solution owner & Service Owner in in having a positive project Go Live decision (G5, G6) that is assessed by the Office IT Project Review Board (OIT PRB).
Monitoring and reporting on the availability and performance of the service.
- This is mainly to assist Service owner to meets agreed-upon performance standards.
Coordinating, preparing, and implementing change requests for the service.
Composing necessary scripts and automation tasks to reduce human intervention and improve efficiency
Being a focal point for service escalations from CSD, 2nd level teams & SMEs.
Maintaining and updating service Operations documentation, including low-level Operational guides, CSD Work instructions, User guides and assist Service Owner with other related technical documentation for the service.
Achieving Problem management (PBI) resolution (root cause/workaround/final solution) and root cause analysis (RCA) reports in cooperation with Service owner and problem management team.
Assisting Service Owner & Infrastructure management to generate capacity reports and outline a roadmap for proactive future capacity increase plans.
Executing technical project requirements successfully & assist Service Owner in all tests leading to the final implementation on the production environment.

**Must have technical / professi



  • القاهرة, Egypt Efabless Full time

    **Job Title**: EDA Tooling and Infrastructure Engineer** **Location**: Cairo/Hybrid **About Efabless**: Efabless is the world’s first platform for community-driven chip design and manufacturing. We empower engineers to design and produce custom chips at zero upfront cost, using our open-source design environment and a global network of manufacturing...


  • القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Senior Infrastructure Engineer for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: - Managing the secrets...


  • القاهرة, Egypt Vodafone Full time

    **Role Purpose**: It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation,...


  • القاهرة, Egypt TRANSMAR Full time

    **Job Purpose**: The Senior ERP System Specialist ensures effective ERP system implementation and optimization while maintaining IT infrastructure stability and security. The role supports business operations through system integration, data management, and continuous improvement. **Duties and Responsibilities**: **ERP System Expertise (Oracle Focus)**: -...


  • القاهرة, Egypt Expleo Full time

    Overview: **Infrastructure and Network Architect** **Responsibilities**: **Key Responsibilities**: - ** Infrastructure Design**: Designing and implementing enterprise-class IT infrastructure solutions including servers, storage, networking, virtualization, and cloud-based systems. - ** Network Architecture**: Developing and implementing network...


  • القاهرة, Egypt AtkinsRéalis Full time

    We’re AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the...

  • Systems Engineer

    3 weeks ago


    القاهرة, Egypt Giza Systems EG Full time

    Analyses customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader. - Reports the status of the customer service provided to the Technical Team Leader. - Prepares Engineering Software/ Hardware design documents for review by the Technical Team Leader. - Undertakes the implementation and coding of...

  • Systems Engineer

    2 weeks ago


    القاهرة, Egypt Giza Systems Full time

    The Role Specialized in network management systems (NMS) is responsible for designing, implementing, and maintaining network infrastructure and its associated management tools. This role ensures optimal network performance, security, and reliability, supporting the organization's IT and operational goals. **Personal Skills** - Strong experience with NMS...

  • DevOps Engineer

    3 weeks ago


    القاهرة, Egypt Modern Telecom Systems Full time

    Collaborate with development, QA, and operations teams to define and implement CI/CD pipelines. - Design, build, and maintain cloud-based infrastructure and automated workflows for development and production environments. - Automate repetitive tasks, ensuring scalability, security, and efficiency of the infrastructure. - Manage and monitor cloud environments...

  • Systems Engineer

    2 weeks ago


    القاهرة, Egypt Giza Systems Full time

    The Role - Analyzes customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader. - Reports the status of the customer service provided to the Technical Team Leader. - Prepares Engineering Software/Hardware design documents for review by the Technical Team Leader. - Undertakes the implementation and coding...

  • DevOps Engineer

    2 weeks ago


    القاهرة, Egypt Procore Full time

    We’re looking for a DevOps Engineer to join Procore’s P&T Engineering. As a DevOps Engineer, you’ll partner with the DevOps/SRE team to own, maintain & operate our infrastructure and CI/CD systems, and implement new features based on the product roadmap. Use your dev-ops skills to uphold our high engineering standards and bring consistency to the many...


  • القاهرة, Egypt Giza Systems Full time

    The Role **Requirements**: **Personal Skills**: - Excellent commend of English - Good Communication Skills Technical Skills: - Good experience in software development and solution architecture design. -Good experience in "SAS, RTU, SCADA, PLC, IoT - 4 - 6 years of Experience Education: - Bachelor of Engineering with a Specialization in Electrical or Control...


  • القاهرة, Egypt Rawaj - Human Capital Management Full time

    Leverage your expertise and join a pioneering team in the retail industry focused on delivering top-tier analytics and data solutions. This organization is a leader in the home improvement retail sector, operating as the largest total home solution superstore in the Kingdom of Saudi Arabia and a key distributor of Ace Hardware globally. With a vast footprint...


  • القاهرة, Egypt Gex Search Full time

    **Job Title**: DevOps Engineer **Location**: Remote **Role Overview**: As a DevOps Engineer at One Global Holding, you will be a key player in our technology team, responsible for designing, implementing, and maintaining the infrastructure that powers our financial products. You will work closely with software developers, system operators, and other IT...

  • DevOps Engineer

    7 days ago


    القاهرة, Egypt PaySky Full time

    We are seeking a DevOps Engineer that will be responsible for bridging the gap between development and operations teams, streamlining the software delivery lifecycle, and optimizing the overall development process. You will work closely with developers, system administrators, and other stakeholders to implement and maintain the tools and infrastructure...


  • القاهرة, Egypt ALSTOM Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide,...


  • القاهرة, Egypt SYSTRA Full time

    : SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the...


  • القاهرة, Egypt PST.AG Full time

    **About the Role**: The **Lead Linux System Administration** is a critical support role designed to assist the IT Admin Lead in managing the organization’s IT infrastructure, focusing on maintaining stability, scalability, and security. This role will also serve as the primary point of contact in the IT Admin Lead’s absence, ensuring continuity in team...

  • Systems Engineer

    3 weeks ago


    القاهرة, Egypt Fortinet Full time

    **Systems Engineer (SecOps)** **Location: Cairo, Egypt** **Our Team** The Fortinet Systems Engineering team is a group of technically skilled and commercially astute professionals who are passionate about solving our customers' challenges through the delivery of industry-leading Cybersecurity solutions. We are looking for a Systems Engineer working in a...

  • DevOps Engineer

    2 weeks ago


    القاهرة, Egypt Vultara Inc. Full time

    **IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** **Objectives of this role** - Building and implementing new development tools and infrastructure -...