Senior Infrastructure System Engineer-vois

2 weeks ago

القاهرة, Egypt Vodafone Full time

**Role Purpose**:
It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation, serving as a technical escalation point, and participating in project discussions to provide technical input.
Additionally, the Operations Service Owner is responsible for executing Continuous Service Improvement (CSI) plans, preparing monthly service analysis for Service Review Meetings (SRM), and assisting the Service Owner in achieving goals and objectives. They monitor ticket quality and performance, upskill SMEs as needed, and report any operational gaps or quality issues.

**Key accountabilities and decision ownership**:
**Putting Customers First**:

- Ensure that customer needs are prioritized by providing problem resolution, including root cause analysis and permanent solutions.
- Generate RCA reports to keep customers informed about the issues and the steps taken to resolve them.
- Maintain high service availability and performance.
- Ensure that customers receive reliable and efficient service.

**Performing through our people**:

- Foster a culture of collaboration and continuous improvement among the team.
- Update operations documentation to ensure knowledge is available for Subject Matter Experts (SMEs).
- Monitor the quality performance of SMEs in handling tickets.
- Assist in upskilling any SME if needed, ensuring that the team is well-equipped to handle customer issues effectively.
- Respects other team members
- Offers help when the team is overworked

**Delivering results**:

- Makes the best use of available resources
- Executing operational assessments of upcoming projects
- Plan service improvements with defined timelines.
- Prepare monthly service analysis for Service Review Meetings (SRM)
- Assist the Service Owner in achieving goals and objectives.

**Managing a changing environment**:

- Shares own ideas related to day-to-day activities.
- Participate in project discussions to provide technical input related to day-to-day operations
- Execute Continuous Service Improvement (CSI) plans.
- Assist Service owner to Identify and mitigate risks
- Assist Service owner to Identify practical solutions to problems without reinventing the wheel

**Making a personal difference**:

- Always curious and looking for better ways to do things
- Take personal ownership of customer issues and goes the extra mile to resolve them.
- Serve as a technical escalation point with Customer Service Desks (CSD), and SME teams.
- Ensure that customer issues are addressed promptly and effectively.

**Communicating for impact**:

- Encourages people to be open and share their views
- Align and report any potential technical problems that could arise through tickets to the Service Owner.
- Monitor and report any quality issues with tickets from the CSD.
- Share SME & 2nd level team performance with related stakeholders.

**Technical Operation**:
Due to the complexity of infrastructure architecture and workload, the Service Owner, Operation Service Owner & Senior Specialist are responsible on:
Providing operational assessment of projects that supports Solution owner & Service Owner in in having a positive project Go Live decision (G5, G6) that is assessed by the Office IT Project Review Board (OIT PRB).
Monitoring and reporting on the availability and performance of the service.
- This is mainly to assist Service owner to meets agreed-upon performance standards.
Coordinating, preparing, and implementing change requests for the service.
Composing necessary scripts and automation tasks to reduce human intervention and improve efficiency
Being a focal point for service escalations from CSD, 2nd level teams & SMEs.
Maintaining and updating service Operations documentation, including low-level Operational guides, CSD Work instructions, User guides and assist Service Owner with other related technical documentation for the service.
Achieving Problem management (PBI) resolution (root cause/workaround/final solution) and root cause analysis (RCA) reports in cooperation with Service owner and problem management team.
Assisting Service Owner & Infrastructure management to generate capacity reports and outline a roadmap for proactive future capacity increase plans.
Executing technical project requirements successfully & assist Service Owner in all tests leading to the final implementation on the production environment.

**Must have technical / professional qualifications**:
**Education**:
BSC in Engineering or Computer Science

**Work Experience**:

- From +3 year s of Entra ID hands-on-experience.
- Strong experience with Conditional access policies, MFA, WHFB & TAP.
- Solid Background in Active Directory and Entra Connect.
- Participated in migration activities for En

  • Infrastructure System Engineer-vois

    4 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation,...

  • Infrastructure System Engineer

    1 week ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation,...

  • Senior Infrastructure System Engineer-vois

    4 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation,...

  • Infrastructure System Engineer vois

    4 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...

  • Senior Infrastructure Engineer

    4 days ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Senior Infrastructure Engineer for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: - Managing the secrets...

  • Senior Data Engineer

    2 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: The Sr Data engineer is a core member of the agile teams delivering data pipelines and data governance capabilities within the organization through building and automating data flows across all Analytics and Autonomics domain. **Key accountabilities and decision ownership**: - Both managed and independent research (POCs, white papers,...

  • Infrastructure Operations Engineer vois

    2 days ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: Provide a second level of escalation (L2 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...

  • Testing Automation Engineer

    2 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...

  • Sr. DevOps Engineer

    3 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: **Core competencies, knowledge and experience**: - System integration and implementation of DevOps Tools. - Full responsibility of migration and upgrading to new releases. - Service management. - Prioritizing and managing several open cases at one time based on agreed Service Levels. - System integration and implementation of Kubernetes,...

  • Senior Testing Engineer vois

    2 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...

  • Site Reliability Engineer-vois

    4 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: **Key accountabilities and decision ownership**: - Use software as a tool to manage systems, solve problems, and automate resolution to achieve zero touch operations - Design and enhance software architecture to improve scalability, service reliability, capacity, and performance - Defines, creates, promotes and monitors SLO’s/SLI’s...

  • Site Reliability Engineer

    3 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: **Key accountabilities and decision ownership**: - Use software as a tool to manage systems, solve problems, and automate resolution to achieve zero touch operations - Design and enhance software architecture to improve scalability, service reliability, capacity, and performance - Defines, creates, promotes and monitors SLO’s/SLI’s...

  • Senior Testing Engineer vois 1

    3 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...

  • Senior ERP System Expert

    2 weeks ago

    القاهرة, Egypt TRANSMAR Full time

    **Job Purpose**: The Senior ERP System Specialist ensures effective ERP system implementation and optimization while maintaining IT infrastructure stability and security. The role supports business operations through system integration, data management, and continuous improvement. **Duties and Responsibilities**: **ERP System Expertise (Oracle Focus)**: -...

  • Senior Machine Learning Engineer

    2 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: The Senior Machine Learning Engineer job is to mainly develop and design machine learning pipeline / integrations using different machine learning platforms and utilizing their software engineering / cloud skills. Ability to prioritize well, communicate clearly, have a consistent track record of delivery and excellent software engineering...

  • Product Owner

    2 weeks ago

    القاهرة, Egypt Vodafone Full time

    **About the role**: You will have excellent stakeholder management skills which will enable you to execute your accountability for partnering with senior business leaders and customers across Europe to create the roadmap. You will also be comfortable presenting and testing your ideas with senior management throughout the product lifecycle. Leading the...

  • Senior Test Engineer- Web

    1 week ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: - To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead...

  • Sr. Machine Learning Engineer vois

    1 week ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: The senior ML Engineer is a core member of the agile teams facilitating trained ML models to design and deliver E2E solutions as a final product that fulfill the COE automation target. The senior machine Learning Engineer job is to mainly develop and design machine learning pipeline / integrations using different machine learning platforms...

  • Data Engineer

    1 week ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: The Data Engineer role focuses on creating analytics for our home product portfolio, serving millions of homes across Europe. As a key member of our data team, you will be responsible for implementing reporting pipelines and integrating them with cross-product analytics to inform strategic decision-making processes. The role offers an...

  • Machine Learning Engineer

    2 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role Purpose**: The Junior ML Engineer is a core member of the agile teams facilitating trained ML models to deliver E2E solutions as a final product that fulfill the COE automation target. The junior machine Learning Engineer job is to mainly develop and design machine learning pipeline / integrations using different machine learning platforms and his...