Infrastructure System Engineer vois
3 months ago
**Role purpose**:
Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems. Works independently and has ability to handle most unique situations. Involved in performance analysis, capacity analysis and configuration management for servers. End to End ownership of supported services and a acts as mentor for L1 support professionals, participates in training sessions for new comers. Responsible of maintaining and achieving the agreed SLA.
Technical Operation: Manage the platform backend servers. Ensure to meet the systems availability for all the backend systems excluding planned outage. Follow-up on the daily health checks and fix problems once they appear on a server. Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
KPI’s: KPI’s:
1. End-to-End service availability and performance according to SLA
- Delivers all Office IT Infrastructure services with agreed SLAs
- Achievement of SLA targets for incident resolution
- Achievement of SLA targets for Service Requests
2. Delivery of project tasks on time and in quality according to agreed project plans
3. Delivery of regular defined reports in time and in quality (e.g.: Backlog)
4. Customer satisfaction with Office IT Infrastructure Services ‘Customer Satisfaction measurement in implementation with Office IT Shift Left initiative. Target to be agreed before Go Live or during phase on initial operations of Customer Satisfaction measurement’
5. Compliance to operational processes, measured by exceptions only
6. Providing operational assessment to future projects with all pros/cons.
7. Ensure finishing at least 90% of service improvement topics planned for the FY.
8. Creating and Assessing 100% of Active Directory related changes before CAB meeting.
9. Closing 90% of problem cases with required (root-cause/preventive actions) within agreed KPIs.
10. Delivering all required reports & scorecards within agreed timelines.
Customer Management: Meet with customers at management and professional level on weekly bases; track complaints, requirements and report.
Crisis Management & Escalations: Managing any crisis related to the system. Escalate to vendor and management when needed. Follow the crisis management process.
Communication: Notify & escalate status to the Technical Lead, Authentication team. Communicate with cross functional groups and committees as required to handle cross projects or issues.
**Key accountabilities and decision ownership**:
Putting Customers First
- Makes sure the team focus on delivering customer needs.
- Exceed customer expectations
Performing through our people
- Respects other team members
- Offers help when the team is overworked
- Takes responsibility of mistakes, never points the finger at others.
- Has the highest standard of integrity.
Delivering results
- Makes the best use of available resources
- Meets deadlines, makes things happen
- Manages own time effectively
Managing a changing environment
- Shares own ideas, accepts suggestions from colleagues
- Acts quickly when change is needed
- Identifies practical solutions to problems without reinventing the wheel
Making a personal difference
- Builds network with other team leaders
- Open and understanding
- Always curious and looking for better ways to do things
- Makes the most of what we’ve got
Communicating for impact
- Encourages people to be open and share their views
- Convinces other people of a point of view
- Keeps all relevant people appropriately informed
- Builds on people’s ideas
**Must have technical / professional qualifications**:
**Education**:
BSC in Engineering or Computer Science
Work Experience:
Minimum 2 years IT working experience
PC Knowledge:
Professional Level
- Technical skills:
- Strong experience in Microsoft O365 products is mandatory. Certificate (MCSA) is mandatory.
- MCSE Certificate is a plus
- ITIL Foundation certificate is mandatory.
- ITIL Service Capability OSA certificate is a plus.
- ITIL Service Capability RCV certificate is a plus.
- Experience in troubleshooting and strong PowerShell scripting is mandatory.
- Reporting and analysis skills are preferred.
- Project management knowledge is a plus.
- Experience in Microsoft SQL is mandatory. Certificate is a plus.
- Experience in Windows Server 2016 or 2019 is mandatory. Certificate is a plus.
Personal skills:
Interpersonal organization.
Dedication, sense of ownership
Ability to work in teams
Excellent oral and written communication skills.
Must be team oriented
Must have technical support experience via the phone and via direct customer facing
Must have systems support experience, preferably in a large production environment
Experience in working wit
-
Infrastructure System Engineer-vois
6 days ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation,...
-
Senior Infrastructure System Engineer-vois
6 days ago
القاهرة, Egypt Vodafone Full time**Role purpose**: It involves managing and overseeing the effective operation of Office IT Infrastructure Active Directory \ Entra ID services. Key responsibilities include coordinating and implementing change requests, resolving problems through root cause analysis, and generating RCA reports. The role also involves updating operations documentation,...
-
Energy Performance Specialist
2 weeks ago
القاهرة, Egypt Vodafone Full time**Role purpose**: Technical Lead for Energy infrastructure innovation and delivery of energy efficiency initiatives to meet company NetZero targets including Alternative Fuels, On-site renewables, Electrification of vehicle fleet, Fugitive-gases replacement, Energy Efficiency and Renewable electricity purchasing **Key accountabilities and decision...
-
Big Data Engineer
2 weeks ago
القاهرة, Egypt Vodafone Full time**Role purpose**: - The Big Data engineer is a core member of the agile teams delivering data pipelines and capabilities within the organization through building and automating data flows, and provides expert guidance and delivers through self and others to: 1. Integrate the necessary data from several sources necessary for analysis and for Technology...
-
Senior Bigdata Engineer
2 weeks ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: The Sr Data engineer is a core member of the agile teams delivering data pipelines and data governance capabilities within the organization through building and automating data flows across all Analytics and Autonomics domain. **Key accountabilities and decision ownership**: - Both managed and independent research (POCs, white papers,...
-
Fraud Management Specialist
4 weeks ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: - Perform the allocated activities to implement the VOIS Corporate Security strategy related to Fraud Management across VOIS Egypt centres - Perform specific activities to identify fraud risks, to propose measures to mitigate the internal fraud risk and to ensure full compliance with VOIS Fraud Management related policy and requirements. -...
-
Kubernetes Infrastructure Engineer
1 week ago
القاهرة, Egypt Nano Health Suite Full time**Job Title: Kubernetes Infrastructure Engineer** **Job Type: Full-Time** **Department: IT Department** **Key Responsibilities**: **Kubernetes Cluster Management**: - Implement scaling, upgrades, and troubleshooting processes for Kubernetes clusters in both settings. - Ensure high availability, resilience, and disaster recovery for Kubernetes...
-
System Platform Engineer
4 weeks ago
القاهرة, Egypt Advansys Full timeVirtualization & VMware: Design, implement, and manage virtualized environments using VMware vSphere, VMware ESXi, and other related VMware technologies. Troubleshoot and optimize virtualized infrastructure to meet business requirements. - Windows Server Management: Configure, maintain, and support Windows Server environments (2016, 2019, 2022) across...
-
Sr. DevOps Engineer vois
2 months ago
القاهرة, Egypt Vodafone Full time**Key accountabilities and decision ownership**: - Working in shift bases available 24/7 with on call rotation. - Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not resolve the customer’s incident. - Handling event management by keeping customers informed of all relevant service events. - Keep...
-
Infrastructure Engineer
2 months ago
القاهرة, Egypt FlairsTech Full timeCairo - 4-6 years Experience - Digital Solutions Department **About the job**: **Requirements and responsibilities** **Duties**: - Managing the company on cloud infrastructure, ensuring smooth operation and ability to coup with different load patterns, using the minimum resources as possible for maximum load. - Introducing new technologies and techniques...
-
IT Solution Architect vois vois
4 months ago
القاهرة, Egypt Vodafone Full time**Role purpose**: The Application Architect collaborates closely with: - Team colleagues for network and infrastructure architecture to ensure that the various architecture aspects tie into each other - Team colleagues for business inside VOIS and LM to assure requirements traceability and business goals using the proper solution - TSSC team for...
-
Cloud Infrastructure Engineer
1 week ago
القاهرة, Egypt M-KOPA Full time**We are looking for a Cloud Infrastructure Engineer to join our Analytics Department; as we scale up and drive digital and financial inclusion across our markets.**: REMOTE ROLE As an engineer in the group you will work as a collaborator, more senior members will coach and contribute placing an emphasis on high quality output observability and...
-
Senior Cloud Infrastructure Engineer
2 months ago
القاهرة, Egypt Giza Systems EG Full timeCollaborate with stakeholders to understand business needs and translate them into technical requirements for cloud infrastructure. - Identify opportunities to optimize cloud resource allocation, performance, and cost. Recommend improvements to ensure optimal use of cloud services. - Monitor cloud infrastructure performance, identify bottlenecks, and...
-
Eda Tooling and Infrastructure Engineer
3 weeks ago
القاهرة, Egypt Efabless Full time**Job Title**: EDA Tooling and Infrastructure Engineer** **Location**: Cairo/Hybrid **About Efabless**: Efabless is the world’s first platform for community-driven chip design and manufacturing. We empower engineers to design and produce custom chips at zero upfront cost, using our open-source design environment and a global network of manufacturing...
-
Senior IT System Engineer
1 month ago
القاهرة, Egypt Advansys Full timeAssist with cloud-based infrastructure on AWS and Azure. - Administer and troubleshoot Exchange Online and Office 365 hybrid environments. - Manage Office 365 in a multi-tenant environment. - Administer Hyper-V and vSphere. - Install, administer, and maintain assigned server, network, and client hardware, operating systems, and firewalls. - Manage Active...
-
Senior Infrastructure Engineer
1 month ago
القاهرة, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for a Senior Infrastructure Engineer for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: - Managing the secrets...
-
Voice Core Engineer-vois
4 days ago
القاهرة, Egypt Vodafone Full time**Role Purpose**: to participate in delivering operation, configuration and implementation service in voice core & SDD network, the role include participating with technology teams during implementation of the new services and solutions, participate in the delivery phase and provide support for technology operations teams after new services and solutions are...
-
Cloud Infrastructure Engineer
4 weeks ago
القاهرة, Egypt P2H Arabia Full time**Who we are**: P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients. Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across...
-
Ipps Packet Core Sr.solution Architect vois
2 months ago
القاهرة, Egypt Vodafone Full time**Experience Core competencies, knowledge and experience**: - Relevant 7+ Years of Experience in the area of Packet Core/EPC - Excellent project Management skills - Background in mobile technology (design, implementation and roll out of services). - Track record of solution design in a telecoms environment. - Ability to develop workable product solutions to...
-
System Engineer
4 months ago
محافظة القاهرة, Egypt IQVIA Full time**System Engineer Responsibilities**: **System administration, monitoring, upgrading, maintenance, installation, setup, configuration, testing** **and deployment of systems within Windows, Linux, ESX and Virtual environments.**: - ** **Ensure security hardening of systems and critical patches are being applied as necessary.**: - ** **Maintain security,...