Sr. DevOps Engineer vois
3 days ago
**Key accountabilities and decision ownership**:
- Working in shift bases available 24/7 with on call rotation.
- Liaising with other support groups in assisting with the resolution of SRs where initial investigation does not resolve the customer’s incident.
- Handling event management by keeping customers informed of all relevant service events.
- Keep up to date with the new product versions and new releases to be able to support customers.
- Insure to solve assigned Trouble Tickets (TTs) for the supported systems within SLA.
- Responsible of transferring the knowledge to the first line of support & newcomers in the team.
**Core competencies, knowledge and experience**:
- Different Cloud Services Knowledge (Microsoft, Google, AWS, other SaaS platforms, etc)
- Networking Support Knowledge analysis of network problems (LAN/WAN)
- Ability to drive performance of third party suppliers and Vendors.
- Experience using (Jira/Confluence/oneITSM) is a plus.
- Microsoft Office365 & Azure Certification is required and good understanding of cloud concepts.
- Technical interpretation of technical error message retrievals & confident control of analysis tools.
- Agile methodologies is a plus.
**Must have technical / professional qualifications**:
- Bachelor of computer science / Engineering.
- Strong Conversational English skill both oral and written.
- 3-7 years in IT Field, system administration, ITSM.
- Strong Troubleshooting and problem solving skills.
- Good understanding of the global cooperative team environment.
- Very good analytical thinking skills, working under stress, Multitasking, Dynamic and Customer oriented.
**#VOIS#WeMoveTheWorld#MoveWithUs**:
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