Content Ops

4 months ago

القاهرة, Egypt Kalasko Full time

**We're a passionate startup at the forefront of AI-powered creator marketing. We're building a vibrant**
**community and revolutionizing the way brands connect with influencers. As our first employee in Egypt,**
**you'll play a pivotal role in establishing and scaling our operations hub.**

**Who You Are?**

You’re a process-driven person with a passion for helping others. You thrive in systems and love organizing things. You possess exceptional problem-solving skills. You're a natural communicator, fluent in Arabic and English, with a deep understanding of the Saudi and Gulf markets. You’re experienced in the creator economy and understand its nuances.

**What You'll Do**
- **_Onboarding & Support:_**
- Welcome creators to our platform

through engaging onboarding
calls.
- Gather and record valuable client

feedback to continuously improve
our services.
- Serve as the main point of

contact for creators and clients,
addressing their inquiries and
concerns promptly and
effectively.
- **_Campaign Management:_**
- Review campaign briefs,

identifying any ambiguities
requiring client clarification.
- Clearly explain prepayment

invoices for cash incentives to
clients.
- Collaborate with the Creator

Manager to define creator
matches for each campaign.
- Monitor ongoing campaigns,

proactively addressing any
performance issues.
- Manage the SLAs dashboard,

ensuring all client expectations
are met.
- Connect with clients after their

first creator post, celebrating this
milestone.
- Analyze the client lifecycle

dashboard daily to track client
progress.
- **_Process & Knowledge_**

**_ Building:_**
- Develop and implement

well-defined Standard Operating
Procedures (SOPs) for the
operations team.
- Build a comprehensive

knowledge base by recording and
organizing frequently asked
questions (FAQs).
- Escalate any unforeseen issues

to the team for collaborative
resolution.
- **_Creator Relations:_**
- Proactively reach out to creators,

reminding them of appointments
and client briefs.
- Follow up with creators on

campaigns, requesting
performance screenshots.
- Generate reports summarizing

creator activity.
- Engage inactive creators,

identifying reasons for their
inactivity and flagging them to the
Creator Manager.
- Manage inbound chats received

through WhatsApp Business.
- **_Campaign Support:_**
- Identify and address any issues

with QR code redemption within
campaigns.
- Assist the team with fulfilling

basic matching requirements as
the number of creator
collaborations grows.

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