Telephone Operator Agent

2 weeks ago

مصر, Egypt InterContinental Full time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you would like to embrace a wider world of experiences and opportunities, we would like to welcome you to the world’s most international luxury hotel brand. WHAT IS the job?
- **Reports directly to the chief operator.**
- **Answering the telephone calls before the fourth ring**
- **Transferring the incoming calls to the appropriate**

**Departments.**
- **Transferring the telephone calls to the guest rooms after checking the guest name.**
- **making conference calls when needed.**
- **handling all guest requests calls.**
- **Helping guest to make long distance calls.**
- **Making the new membership of loyalty program**
- **Handling all incoming and outgoing calls**
- **Sending all guest needs and requirements using the quality management system.**
- **Handling all external and internal calls to help outside and inside guests and colleagues.**
- **Solving all problems that faces the guest during**

**Their stays**
- **sticking to the standards of the IHG**
- **attending the new cross training to be aware of the new standard.**
- **stick to cleanliness and hygiene.**
- **informing the supervisor of all problems that face the telephone operator to help him in solving his shift problems to be always updating shift by shift.**

Your day-to-day
- recording the wake up calls form and inform the shift leader and SUPERVISOR.
- RECORDING ON the traffic sheet all business calls that were TAKEN.
- follow the shift new briefing to avoid mistakes during the shift
- write the bulletin board (that contains all the events and VIP arrivals and ALL DAILY INFORMATION.
- Sending QMS guest requests to THE CONCERNED DEPARTMENT.
- sending QMS orders to all departments (Engineering, HK, MINI bar.etc)
- Answering the telephone calls before the fourth ring.
- What we need from you
- Look smart - wear your uniform with pride
- Great communication skills
- Complies with hotels health, safety and hygiene policy
- Supervises cleanliness of work area
- Supervises and attends to all guests queries, and requests promptly
- Performs related duties and special projects as assigned

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