Contact Center Agent- Financial Services

2 weeks ago


مصر, Egypt Nestle Operational Services Worldwide SA Full time

Contact Center Agent
POSITION SNAPSHOT
Location: Nestlé Business Services Cairo
Company: Nestlé Egypt
Full-time/ Hybrid Model
- Provide timely resolution of Financial Services queries (Vendor/Supplier questions) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center
- Ensure the accuracy and timeliness of services delivered to our suppliers and stakeholders is in accordance with Service Level Agreements
- Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

A DAY IN THE LIFE
- Execute the standard support model for both Tier 1 (Contact Center) and Tier 2 (operations team) contacts for both telephonic and non-telephonic contacts.
- Provide direct support on Invoices status, payment details, guidelines, procedures, status of requests, SLAs and help chain
- Dispatch of Tier 2 queries to the right teams and timely closure of tickets
- Execute operational delivery of all activities pertaining to the contact center and ensuring the execution of the Contact Center Support Model for all service lines, S2P (Vendor Services) within the service delivery framework
- Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
- Support NCE process improvement initiatives through DORs/WORs/MORs/GSTD/FI/ etc.
- Perform periodic activity relevant reviews with the different streams
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible

ARE YOU A FIT?
- Bachelor’s degree in a relevant field
- Listening, verbal, and written communication skills
- Service Oriented
- Proficient in MS Office
- Strong Analytical Skills
- Detail Oriented and Organized
- Ability to work in a challenging environment.


  • Contact Center Agent

    4 weeks ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center -...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Contact Center Agent (French Speaker)** **POSITION SNAPSHOT** Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model *** - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS...


  • مصر, Egypt Xceed Contact Center Full time

    Job Title: Mail & Chat Agent Job Nature: - 8 Working Hours + 1 Hour Break - Rotational Shifts - 5 Working Days Rotational (2 Days Off) Job Location: Maadi Job Benefits: - Social Insurance - Medical Insurance - Promotion after 6 Months - Overtime & Overnight Bonuses - Profit Share - Double paid Holidays Job Requirements: - College Graduates ONLY -...


  • مصر, Egypt Premier Services & Recruitment Full time

    Job Description & Specification: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. -...


  • مصر, Egypt Nestle Full time

    **Contact Center Agent - Turkish Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and...


  • مصر, Egypt Nestle Full time

    Contact Center Agent POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Business Services Full-time Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center Ensure the accuracy and timeliness of services delivered to...


  • مصر, Egypt Xceed Contact Center Full time

    Marsool Salary :4500 3600+700 Max Age:35 Location : Maadi Overnight allowance Profit share Males only English Level :A2 B1 **Job Types**: Full-time, Permanent Contract length: 12 months **Salary**: E£3,600.00 - E£4,500.00 per month **Education**: - Bachelor's (required) **Language**: - English (required)

  • French Sales Agent

    4 weeks ago


    مصر, Egypt NAOS Solutions Full time

    **NAOS_CX **is seeking a French Sales Agent to join our Contact Center department. As a French Sales Agent, you will be responsible for making outbound calls to potential donors and soliciting donations on behalf of our clients. You will also be responsible for maintaining accurate records of all calls and donations received. - **Making outbound calls to...

  • Call Center Agent

    1 month ago


    مصر, Egypt I Properties Egypt Full time

    Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo


  • مصر, Egypt Global contact Center Full time

    تم فتح باب التعين لفرع الشركة في حدائق الزيتون لوظيفة تلي سيلز شركة Global وكيل لشركات الاتصالات ( فودافون - اتصالات ) تطلب لمقرها في الزيتون Call Center (TeleSales) بيع من خلال الهاتف *مقر العمل : حدائق...


  • مصر, Egypt Nok Human Capital Full time

    We are hiring customer service agents for a well-known insurance company located in Maadi... **Requirements**: relevant experience in a call center account is a must. **Benefits**: - social insurance. - medical insurance (after probation phase). Rotational shifts. Training max 2 months fully paid. **Salary**: E£4,500.00 - E£5,800.00 per...

  • Call Center Agent

    4 weeks ago


    مصر, Egypt I Properties Egypt Full time

    Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)


  • مصر, Egypt Nestle Middle East Full time

    The Role - Integrated Marketing Services Supervisor POSITION SNAPSHOT Location: Cairo, Egypt Company: Nestlé Full-time Experience in IMS, Marketing or in Sales at Nestlé or equivalent FMCG preferred. Bachelor Degree (eg. marketing, business studies, communications, journalism, media studies, psychology) required. Experience working in cross...


  • مصر, Egypt tasneem medical center Full time

    immediate hiring 1- experienced front office agent ( male / female ) at least 2 years of medical field experience. 2- experienced customer service agent ( female ) at least 1 year in medical field. 3- experienced marketing specialist ( medical - corporate ) at least 2 years of experience in medical field marketing. if you are interested please send your...


  • مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

  • Call Center Agent

    4 weeks ago


    مصر, Egypt مجمع طبي متخصص في الاسنان Full time

    **Call center agents Job description**: - Schedule appointments for patients. - Answer telephone promptly and in a polite and professional manner. - Obtain and enter accurate information (address, telephone number). - Schedule appointment correctly - review appointment date, time, and location. - Remind caller to arrive 15 to 30 minutes before scheduled...

  • Banking Call Center

    1 month ago


    مصر, Egypt Go Partners Full time

    A well-known bank is hiring Call Center Agents to Start Immediately Details: - Male Call Center Agent is needed. - Cairo residents - V.good English language - Max A-ge 28 - Gross salary 4100 - Social and medical insurance - Rotational shifts & days off - Location, Nasr City **Salary**: E£3,650.00 per month Ability to commute/relocate: - Nasr City:...

  • Call Centre Agent

    1 week ago


    مصر, Egypt Alshaya Full time

    **Call Centre Agent - Strategy & Digital - Egypt**: Job Number: - 4261286 Work type: - Permanent - Full Time **Location**: - Egypt Categories: - Entry Level - Answer and handle all feedbacks received from different channels according to the contact center procedure - Comply to the floor management instructions towards better KPI’s - Full compliance...

  • Call Centre Agent

    1 day ago


    مصر, Egypt Alshaya Full time

    **Call Centre Agent - Strategy & Digital - Egypt**: Job Number: - 4273307 Work type: - Permanent - Full Time **Location**: - Egypt Categories: - Entry Level - Answer and handle all feedback received from different channels according to the contact center procedure - Comply with the floor management instructions toward better KPI’s - Full compliance...

  • Project Manager

    1 month ago


    مصر, Egypt Future Group Full time

    Preparing and maintaining project plans, status reports, decision, and issue logs - Bringing thought leadership in overseeing continuous improvement opportunities, operational efficiencies, technology enhancements and cost reduction initiatives - Collaborating with business unit Leads to drive improvements across our three business pillars of Customer,...