Operation Specialist
1 month ago
**Job Purpose**:
To coordinate tasks, manage workflows, and optimise resources to ensure projects are completed on time and to quality standards, while facilitating clear communication and resolving bottlenecks.
**Key Responsibilities**:
**1- Project Coordination**
- Oversee and monitor the progress of projects, coordinating between departments to ensure all tasks are completed on time and to quality standards.
- Assign tasks to team members based on workload, skill set, and project requirements.
**2- Workflow Management**
- Manage the daily workflow and prioritise tasks to meet deadlines effectively, balancing multiple projects while minimising bottlenecks and delays.
- Maintain updated records of project timelines and progress to ensure transparency and ease of tracking.
**3- Resource Allocation**
- Collaborate with department heads to allocate resources efficiently, ensuring that each team has the necessary support to complete their assignments.
- Forecast workload requirements to balance capacity across teams and optimise productivity.
**4- Quality Control and Review**
- Conduct final checks on deliverables for quality assurance, ensuring consistency with brand guidelines, proper formatting, and client requirements.
- Flag any potential issues or areas that require adjustment before submission.
**5- Communication and Coordination**
- Act as the liaison between clients, creative teams, and account managers to facilitate clear and effective communication.
- Schedule and lead project kick-off meetings, check-ins, and status updates to keep all stakeholders informed and engaged.
**6- Reporting and Analytics**
- Generate regular progress reports and performance metrics to assess the efficiency of workflows and highlight any areas for improvement.
- Evaluate project outcomes to identify insights for process optimisation and report these findings to upper management.
**Job Requirements**:
- Bachelor’s degree in Business Administration, Project Management, or a related field.
- 3 years of experience in project coordination or operations management.
- Strong organisational and time management skills.
- Excellent communication and collaboration abilities.
- Proficiency in project and task management tools, with basic reporting skills.
- Detail-oriented with a problem-solving mindset.
- Cheerful spirit with high patience as you will be communicating and following up with all the employees in the organization
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