Accounts Receivable

4 weeks ago


القاهرة, Egypt Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- The Accounts Receivable Europe organization is in charge of providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process._
- We are looking for someone with extensive knowledge and understanding of the entire OTC Collections process with expertise in managing a team of OTC Collections analysts. We need someone with strong operational knowledge & a proven record of running high performing teams in OTC Collections._
- In this role, you will be expected to work on strict deadlines in a business environment and you will be responsible for all the activities related to OTC Collections domain_

**_ _**
- Responsibilities_
- _Own the end-to-end OTC Collections process independently with minimum supervision._
- _Manage the OTC Collections portfolio and maintain strong customer relations & business acumen._
- _Should be able to independently manage assigned targets for calls & aged AR collections._
- _MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation._
- _Actively manage the business continuity plans for the process._
- _Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks._
- _Continuous coaching and developing Team Members: hire, assess, and document performance._
- _Support team priorities and initiatives and effectively manage workload._
- _Team management & negotiation skills. Must have a Problem-solving attitude._
- _Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA/GEN AI opportunities and driving Value Share projects._
- _Confirm that proper escalation procedures are followed according to established business practices._
- _Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership._
- _Daily work-allocation & Day-end status reporting to all stakeholders._
- _Deliver the required data for audit purposes._
- _Drive continuous improvement in key operational metrics through Six Sigma methodologies._
- _Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards._
- _Making the accounting process controls established through the internal policies._
- _Ensure Key Metric’s are met, and service is delivered to end users as expected._
- _Daily Quality check of volume processed by team._
- _Conducting 1-0-1 for all team members as per procedure._
- _Updating 360 dashboard daily._
- _Manages the team for the creation, update and review exercises of the standard operating procedures to ensure approval as per the expected deadlines._
- _Monitors and follow-up the training plans for the team members; completion on time, and highlight potential risks for delays. Ensures the back up and cross training structures in the team._
- Qualifications_
- Minimum qualifications_

**_ _**
- _Full professional knowledge of Arabic, C2 and English B2_
- _Bachelor Degree or equivalent experience. Should be Analytically & Academically sound_
- _Excellent Leadership skills. People Leader experience_
- _Demonstrated experience in resource management, team performance management, recruitment and training_
- _Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook_
- _Excellent communication & presentation skills_
- _Relevant OTC domain experience & SAP experience is mandatory_

**_ _**

**_ Preferred_**_ qualifications_
- _High-Radius knowledge preferred_
- _Exposure to Six Sigma training preferred_
- _Prior experience of generating reports from SAP would be an added advantage_
- _Experience with international process transition would be added advantage_
- _Experience in creating, implementing & driving Structured Action Plans_

**_ _**
- What can we offer?_
- _Attractive salary_
- _Work in a multicultural and diverse environment with employees from over 30 countries_
- _Genpact professional trainings and great career development opportunities_
- _Friendly work environment (Best Office Award 2015)_
- _Free access to our award-winning learning platform_
- _Benefits such as gym, cafeteria, hairdresser and a medical cente



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