Troubleshooting Expert

2 weeks ago


مصر, Egypt Ericsson Full time

**About this opportunity**

**You Will**:

- Interact with Customer, Rollout (NRO) Team, for project support related activities at each stage
- coordinating and managing deferent teams to ensure submission of RFI sites on time
- prepare daily report to identify GAPs and propose solutions to solve them
- preparing and compiling the acceptance reports and submitting them in customer tracking tools like NPTS and BPM- portal.
- Verifying and aligning project data in customer tools to ensure correct progress reporting.
- Raising trouble tickets on customer specific tool for aligning and correcting the project data, following up for TT closure with concerned stakeholders.
- Sharing periodically network progress data (DUMPs) with entire project teams and STC, also providing on ad hoc basis the customized and different project reports to requesters.
- Facilitating CPMs on site submission and project progress report sharing.
- Ensure the management of performance and risk in environment, occupational health & safety (EHS)
- Build and develop an impactful service team culture by proactive attitude, teamwork focus
- Perform, report and close activities
- Have basic knowledge of telecommunication Industry and standards
- Ability to work on day and night activities whenever needed.
- Ability to work on emergency weekends activities whenever needed.

What will you bring:

- Bachelor’s degree in engineering or any equivalent
- Knows how to communicate well in English and Arabic
- Min years of experience: 6 years on network implementation and project support activities
- Domain-experience: RAN (Radio Access Network), project support activities
- Delivering results & meeting customer expectations

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 724783


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