F.o Shift Leader

2 days ago


مصر, Egypt SOFITEL Full time

**Main Duties**:

- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
- Provides functional assistance and direction to all departments
- Cooperates, coordinates and communicates with other hotel departments as required
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems maintaining record for management
- Supervises and directs Reception personnel
- Supports and assists Front Office personnel and all departments at peak periods
- Ensures VIPs and all Le Club members receive special attention
- Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff
- Analyses and approves discounts and rebates according to the hotel policy and with prior approval of Front Office Manager
- Ensures system Back-up save is done daily as scheduled and maintain a record
- Ensures all sections are covered as per their departmental roasters
- Ensure all outlets are sticking to the operation opening and closing hours (Breakfast, Fitness center, meetings or wedding functions)
- Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking, guest floors and to make sure of the cleanliness of all areas, unnecessary lights to be switched off, all guest room doors are closed
- Meet and Greet VIPs and handle all Complaints
- Ensure working of all Front Office Policies and Procedures
- Ensure effective shift hand-over
- Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
- Efficient check in and check out process
- Review and monitor early morning wake up calls procedures
- Effective management of incoming and outgoing calls
- Maintain current Hotel information
- Provide information on memberships
- Monitors and supervises all hotel ambassadors (Duties, schedules, grooming and hygiene)



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