Student Support Team Leader

7 months ago


مصر, Egypt Nagwa Full time

**Job Summary**:
**Responsibilities**:

- Collaborate with the team to engage potential students via phone calls and other communication channels
- Provide information, answer questions, and oversee the enrollment process
- Direct the team in handling inbound leads and driving outbound inquiries to boost student registration
- Analyze customer databases to identify growth opportunities and strategies for increasing student enrollment
- Nurture long-term relationships with Nagwa's students to ensure a positive customer experience
- Serve as a point of contact for answering students' inquiries and providing prompt, professional, and top-notch customer service
- Ensure maximum customer satisfaction by addressing students’ needs and concerns effectively
- Maintain comprehensive documentation for all student-related activities
- Ensure accuracy and compliance with established procedures
- Effectively communicate the benefits of our educational programs to potential customers
- Provide guidance, training, and mentorship to team members to ensure that they meet performance targets and deliver exceptional service
- Monitor team performance and provide regular feedback and performance evaluations

**Qualifications and Work Experience**:

- Bachelor's degree in any field
- 5 years of experience in telesales/customer support
- Excellent verbal, written, and interpersonal communication skills

**Behavioral Competencies**:

- Strong organizational skills and attention to detail
- Customer oriented with a dedication to delivering exceptional service
- Strong analytical and problem-solving skills
- Ability to thrive in a fast-paced and dynamic environment
- Result-oriented mindset with a focus on achieving performance goals
- Proficiency in multitasking and effective task prioritization

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