IT Site Support Coordinator

7 months ago

مصر, Egypt Abbott Laboratories Full time

**Job Title**

**IT Site Support Coordinator**

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**The Opportunity**

This position works out of our Egypt Affiliate in the Global Information Services Division.

As the IT Site Support Coordinator, you’ll be responsible, through direct interaction with end users and management, for providing effective and efficient on-site and remote support to end users and management on a variety of technical support issues, including the set up and maintenance of mobile devices, computing equipment, printers, faxes, scanners & other peripherals.

The role holder is required to perform routine maintenance functions such as hardware & software inventory management. Working with the Global Service Desk and related support functions, the role holder will ensure the provision of a consistently high-quality service to customers and stakeholders.

Role holder will be the primary IT point of contact for the location and will liaise with local business leadership to identify and implement IT solutions while meeting company standards and policies.

Coordinates all site IT activities in conjunction with enterprise led projects and initiatives ensuring effective communication across the site and delivering successful outcomes.

Periodic travel may be required to support additional local locations, and if so, the role holder must be capable of travelling without restriction.

**What You’ll Do**:

- Carries out duties in compliance with established business policies and procedures.
- Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring the provision of a consistently high-quality service and timely resolution of issues
- Plan, develop and manage information systems projects / initiatives to meet the needs of the business areas, aiming at a strategic partnership for technology solutions.
- Perform support for the following: PC configuration (desktops and laptops), VPN connections, PC software (site-specific and enterprise), peripherals, LAN connectivity, and additional devices/software/hardware as needed (i.e. printers, copiers, mobile devices, A/V equipment)
- Provide an efficient and effective support service to on site and remote users
- Carry out New Starter / Leaver processes - ensure equipment is ready for new employees on day one
- Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
- Responsible for exhibiting professional behavior with internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
- Working with other resolver groups, responsible for carrying out troubleshooting / repairs to infrastructure equipment where required,, ensuring manufacturer guidelines are followed and appropriate safety measures taken.
- Ensuring IT equipment is patched to meet Abbott security standards.
- Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
- Perform other duties and projects as assigned.
- Order and track supplies, carry out asset management & dispersal, and fulfil all documentation requirements for supported sites
- Work with various vendors as needed to support site specific services, hardware, and software
- Asset management of all IT equipment on site
- This job function has accountability for complying with the applicable elements of the Global Quality Framework and the Corporate Quality Management System (QMS).
- Undertake any other duties reasonably requested to meet business needs

**Required Qualifications**
- National Diploma or bachelor’s degree or Related qualification in IT
- Significant experience at least 3 years in providing end-user technical support
- Team oriented - able to work in, and positively contribute to, cross functional teams
- Experience in coordinating large rollouts/deployments or demonstratable Project Management experience / skills
- Demonstratable experience of supervising team members
- Working knowledge of the following technologies:

- Active Directory user functions (

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