IT Support Agent

1 week ago


مصر, Egypt SamTech Middle East Full time

**IT Responsibilities**:

- Install, upgrade, support and troubleshoot Windows Client OS and macOS.
- etc.
- Microsoft Office suite and Office365 configuration and troubleshooting.
- Assist in administering Windows Server and the main server roles of Active Directory, File Server, Print Server,
- DNS, DHCP, WSUS, etc.
- Monitoring and recording the system utilization parameters (CPU, memory, disk space, etc.) and reporting/fixing
- any issue accordingly.
- Assist in Install, upgrade, support and troubleshoot computers, printers, projectors, IP Cameras, switches, WAPs,
- UPS, etc.
- Perform general preventative maintenance and remedial repairs to computers, laptops and printers.
- Responsible for the daily monitoring of backups and scheduled tasks.
- Familiarize end users on basic software, hardware and peripheral device operation.
- Provide L1 support and escalate whenever needed.
- Works with other IT team members on troubleshooting, upgrades and deployments for internal operations.
- Keep the records of all the activities, upgrades, inventory and transactions related to IT department.
- Responsible for IT equipment physical placement, inventory and documentation.
- Any other work-related task that may arise as assigned by the HoD.

**IT Skills Required**:

- Strong knowledge in problem solving desktop hardware and software problems and user related problems.
- Strong knowledge of PC related Hardware.
- Strong knowledge of Printers and network devices.
- Strong knowledge of Microsoft Windows OS including Windows 7, 8 and 10 and Apple macOS
- Strong knowledge of Microsoft Office Suite including Outlook, Skype for Business, Teams, SharePoint and
- OneDrive
- Working knowledge of Backup Solutions.
- Working knowledge of Antivirus solutions.
- Working knowledge of virtualization solutions Hyper-V.
- Working knowledge of Cisco VoIP phones and Android and iOS platforms.
- Working knowledge of video conferencing hardware and software.
- Working knowledge of Office 365.



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