Ticketing Agent
3 months ago
**Responsibilities**:
- Process air documents through GDS, process all amendment types as well as processing refunds with accuracy and efficiency.
- Process sales through back-office, received through different channels.
- Provide feedback on work processes for areas of improvement.
- Monitor progress towards achievement of plans.
- Follow up on pending cases.
- Interact with different consolidators/airline representatives.
- Execute specific tasks assigned by Leaders/Managers.
- Communicate with the airlines/suppliers to get the needed waivers if applicable.
**Requirements**:
- Bachelor’s Degree.
- Minimum of 1-2 years of work experience.
- Good knowledge of the Travel industry is a must.
- Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a must.
- Communication and Presentation skills.
- Planning and Organizing Skills.
- Customer Orientation.
- Team Player.
- Advanced troubleshooting and multi-tasking skills.
- Problem-solving skills.
- Negotiation skills.
Compensation:
10K net + KPIs.
With us you will:
- Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
- Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
- Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
- Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, vaccination days in the office, and much more.
- Get treated with delicacies at the office with supply of fresh fruit and delicious coffee.
- Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
- Work from a spacious, modern, and well-equipped offices.
-
Reservations and Ticketing Agent
3 months ago
القاهرة, Egypt Wego Pte Ltd Full time**About Wego** We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travellers all around the world. Today, Wego is used by millions of people...
-
Senior Customer Sales
2 days ago
محافظة القاهرة, Egypt The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...
-
Senior Customer Sales
3 months ago
محافظة القاهرة, Egypt The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...
-
Customer Sales
5 months ago
محافظة القاهرة, Egypt The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers,...
-
Box Office Manager
3 months ago
القاهرة, Egypt ElGouna Film Festival Full timel Gouna Film Festival is seeking a Box Office Manager to join the Box Office team. As the Box Office Manager, you will oversee daily operations and activities of the festival's box office to optimize ticket sales and ticket redemption for film screenings and other ticketed events while delivering a professional customer service experience. The Box Office...
-
Customer Sales
3 months ago
محافظة القاهرة, Egypt The Emirates Group Full timeJob Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives. Job Outline: - Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. Ensure...
-
Procurement Assistant Analyst
1 week ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirects goods and services in PFNA, PBNA, LATAM, Europe, AMESA and APAC. The tool is branded **myBUY** and used by 10.000+ end users across 50+ countries, with a central team supporting the PR2PO (Purchase Requisition to Purchase Order) process._ _The...
-
Supervisor Airport Services
5 months ago
محافظة القاهرة, Egypt The Emirates Group Full timeJob Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...
-
Flights Fulfilment Agent
3 months ago
القاهرة, Egypt al-matar Full time**Job Description: -** 1. Handling customers’ requests after ticket issuance (Reissue - Refund - extras). 2. Demonstrate the value of the brand and services at every customer interaction. 3. Respond to customers’ incoming tickets (Cases) and offline inquiries & Actions, providing exceptional customer service at every interaction. 4. Deliver KPIs and...
-
B2b Procare Associate
2 months ago
القاهرة, Egypt Nestle Operational Services Worldwide SA Full time**B2B ProCare Associate (Customer Service) - French Speaker** **POSITION SNAPSHOT** Location: Cairo, Egypt Company: Nestlé Business Services Full-time *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...
-
Supply Chain Fleet Assistant Analyst
2 months ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: The Control Tower Supervisor - will be responsible for supervising the team performance in monitoring and escelating any fleet drivers safety viloations and report it immediately through system live monitoring, in addition to auditing on team actions taken based on the escalation matrix inline with agreed service catalog and SLAs. The role...
-
Junior Flights Fulfilment Agent
2 months ago
القاهرة, Egypt al-matar Full time**Job Description: -** 1. Handling customers’ requests after ticket issuance (Reissue - Refund - extras). 2. Demonstrate the value of the brand and services at every customer interaction. 3. Respond to customers’ incoming tickets (Cases) and offline inquiries & Actions, providing exceptional customer service at every interaction. 4. Deliver KPIs and...
-
Customer Support Team Leader
3 months ago
القاهرة, Egypt Clipboard Health Full time**Why Clipboard Health Exists**: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals,...
-
Ticketing Agent
1 week ago
القاهرة, Egypt Dyninno Full timeEGYPT (CAIRO) | TREVOLUTION | WORK AT DYNINNORESPONSIBILITIES: - Process air documents through GDS, process all amendment types as well as processing refunds with accuracy and efficiency. - Process sales through back-office, received through different channels. - Provide feedback on work processes for areas of improvement. - Monitor progress towards...
-
(Pe&o) Sr. Associate
2 days ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: The HR Operations Coordinator - HR Service Center agent will act as first line HR support and will be responsible for receiving and handling employee services requests, transactions, and inquiries to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires...
-
Opérateur Support Production/logistique
2 weeks ago
محافظة القاهرة, Egypt GELF Full timeNous recherchons pour pour une structure adhérente spécialisée dans l’innovation, la fabrication et la commercialisation d’aliments pour les élevages biologiques, un agent opérateur support production/logistique H/F** **dans le cadre d’un **CDI**, à **temps plein**. **Vos missions en tant qu'opérateur support production/logistique H/F**: Basé...
-
Supply Chain Fleet Senior Associate
3 months ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: The Fleet Control Tower Agent - will be responsible for monitoring and escelating any fleet drivers safety viloations and report it immediately through system live monitoring, in addition to take the needed action based on the escalation matrix inline with agreed service catalog and SLAs. The role requires strong moniroting system hands-on,...
-
Client Services Advisor
1 week ago
القاهرة, Egypt Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work...
-
Executive
4 weeks ago
القاهرة, Egypt TBO Tek Full time**Executive - Operations (Egypt) - L2 and L3**: Cairo, Al Qahirah, Egypt - Department- Customer Experience & Operations- Job posted on- Oct 16, 2024- Employment type- Third Party**Executive - Operations, Location: Cairo, Egypt (French /Italian /Spanish /Japanese speakers preferred)** TBO is a global platform that aims to simplify all buying and selling...