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Ticketing Agent

1 month ago

القاهرة, Egypt Dyninno Full time

**Responsibilities**:

- Process air documents through GDS, process all amendment types as well as processing refunds with accuracy and efficiency.
- Process sales through back-office, received through different channels.
- Provide feedback on work processes for areas of improvement.
- Monitor progress towards achievement of plans.
- Follow up on pending cases.
- Interact with different consolidators/airline representatives.
- Execute specific tasks assigned by Leaders/Managers.
- Communicate with the airlines/suppliers to get the needed waivers if applicable.

**Requirements**:

- Bachelor’s Degree.
- Minimum of 1-2 years of work experience.
- Good knowledge of the Travel industry is a must.
- Different GDS’s knowledge (Sabre, Amadeus, Apollo) is a must.
- Communication and Presentation skills.
- Planning and Organizing Skills.
- Customer Orientation.
- Team Player.
- Advanced troubleshooting and multi-tasking skills.
- Problem-solving skills.
- Negotiation skills.

Compensation:
10K net + KPIs.

With us you will:

- Be a part of a top tier team of professionals, work on global projects that reach millions worldwide, create complex one-of-a-kind in-house products and solutions.
- Get opportunities for professional development: learn new skills with online courses, broaden your network in local and international conferences, receive mentoring.
- Enjoy our learning oriented culture: learn and exchange ideas in lectures and workshops led by your colleagues and team leaders.
- Get extra benefits for your health and well-being, organised well-being lectures and workshops to promote and support self-care, vaccination days in the office, and much more.
- Get treated with delicacies at the office with supply of fresh fruit and delicious coffee.
- Enjoy a variety of employee discount programs and have fun at monthly internal activities and celebrations.
- Work from a spacious, modern, and well-equipped offices.