Professional Services Project Manager

7 months ago

مصر, Egypt NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

The Professional Services Project Manager drives the end-to-end delivery of critical consumer-facing Projects for financial institution clients. The Project Manager acts as guardian of the consumer and financial institution client experience, guiding the implementation of solution from delivery, to go-live and support. The Project Manager will work in close partnership with the cross-functional teams including sales, engineering, operations and support to execute as well as manage client relationships

Position Summary & Key Areas of Responsibility
- Takes ownership and drives each assigned project to a successful completion
- Assess and monitors project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction
- Manage ITM implementation and deployment schedule
- The ability to work virtually with demonstrated ability to facilitate customer and internal meetings by conference calls.
- Support projects during client’s time zone and business hours and some limited cases outside business hours.
- Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.
- Maintains a strong client relationship while working with appropriate third-party vendor representatives from project kickoff to go Live date.
- Demonstrates effective leadership and project management skills
- Provides support, establishes relationship and project management expertise for client during the implementation phase, as well as first tier escalation point for internal resources working on the project.
- Perform Lessons Learned at post implementation on all conversions projects
- Manage concurrent clients Projects
- Drive the documentation and proactive communication of Project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and Project alignment and the timely resolution of issues, risks and roadblocks.
- Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within NCR
- Skillfully & proactively generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations
- Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
- Adheres to all company, departmental and project policies and procedures
- Serves as coach and mentor to Project Managers within Implementation Services
- Develop innovative solutions to problems and processes

Basic Qualifications
- BS/BA degree or equivalent experience
- 6 - 8 years’ project management and/or other related management experience, including the management of technical projects
- Proven cross-function, end-to-end project management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.
- Demonstrated ability to manage technical project
- Excellent verbal/written communication and influencing skills as well as effective listening skills
- Experience in the use of structured project management methods and tools
- PMP Certified
- Ability to quickly learn basic concepts related to the financial services industry.
- Ability to quickly learn new products
- Excellent organizational skills.

Preferred Qualifications
- Financial institution experience preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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