Industry Field Application Specialist
2 days ago
bioMérieux is present in 43 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Etoile, near Lyon, in France.
Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture.
**Our Group offers numerous possibilities: join the 12 000 bioMérieux employees who already identify with these values**
BIOMERIEUX Egypt is looking for Field Application Specialist in our industry line who will be responsible for providing the effective and efficient technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of the systems marketed by bioMérieux and the reagents consumption. Coordinate efforts with other cross-functional departments to provide world-class customer service and support through the promotion of teamwork and cooperation spirit.
**YOUR RESPONSIBILITIES WILL BE**:
- Coordinate and provide technical ongoing support to bioMérieux systems and reagents including pre-installation, technical installation, configurations, connections, training on customer site.
- Identify internal and external customer training needs, evaluation of proposed solutions, development of documentation and implementation plans, and successful execution based on established timelines. Answer internal and external customer inquiries and ensure documentation in ERP system; consulting as appropriate with Application Specialists Network, System Engineers, Management, Global Customer Support and Customer Complaint Management Center ; being the interface between customers, Quality & Regulatory Affairs Managers and Authorities concerning vigilance processes (FSCA, FCA ) ensuring the follow up and documentation of these processes
- Provide consistent follow up of the Installed Base to ensure customer satisfaction and meet minimum key performance indicators.
- Being a technical referent on product ranges for customers/local/global, works closely together with GCS and sometimes with R&D, and being identified as a key expert on his/her area
- Able to contribute actively to the organization of Symposium or Customers Workshop (part of the Service offer), having a network of KOL
- Monitor the profitability of each solution/systems working closely together with SE and Sales Reps, and propose concrete actions related to support to increase the profitability (technical support, trainings...)
- Be aware and comply with the Company's Quality & Health, Environment and Safety Policy.
**WHO ARE YOU?**
- Bachelor’ Degree in technical or life science field, Medical Technology, Clinical Microbiology
- Desired experience in Customer Service, Sales, Application and Training operations, workflow analysis at customer labs.
- Advanced Technical expertise, good learner, leadership, customer & business oriented, empathy, teamwork with Global and local, knowledge on accreditation when relevant for the market, English language, flexibility and availability
- Proficient in Windows OS, MS Office programs.
- Excellent interpersonal and communication skills, both written and oral
- Ability to train peers and/or new comers (AS) in his/her area of expertise
- Ability to run expert sessions (ie Continuous Medical Education) upon the needs of the customers
- Fluent English is required
Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment
Our internal mobility policy offers numerous opportunities for each of our 13 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.
At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.
Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.
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