Manager, Account Management, Avs Eu

2 weeks ago

مصر, Egypt Souq.com for E-Commerce LLC Full time

6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software

About the Role
Team Manager, Account Management
As a Manager, Account Management as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors.
You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business.
Responsibilities Include
- Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
- Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
- Manage end to end goal setting for team to align with organizational goals.
- Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
- Leads recruiting and hiring efforts across direct team and broader organization.
- Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
- Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

Key job responsibilities
Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
Manage end to end goal setting for team to align with organizational goals.
- Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.

Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
- Leads recruiting and hiring efforts across direct team and broader organization.
- Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
- Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.

others

Cairo, EGY
- 2+ years of mentoring, leading and coaching experience

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