Head of Account Management, Avs

4 weeks ago

مصر, Egypt Souq.com for E-Commerce LLC Full time

5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

Amazon is looking for a Brand Specialist Team Lead to manage Amazon Vendor Services (AVS). Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

As Brand Specialist Team Lead for Amazon Vendor Services, you will be responsible to deliver impact to a large group of strategic vendors through a team of Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets. You will meet Category Leaders on a regular basis to get guidance and help them with strategic decision making. Finally you will be expected to contribute to continuous enhancements and innovation within the service.

You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders.

Key responsibilities as a Brand Specialist Team Leader for AVS (M/F):

- Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs
- Own the relationship with the most important vendors subscribed to the AVS service
- Define joint business plans and deliver impact to the vendors you own directly
- Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors and deliver significant business impact
- Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
- Work with the AVS team to drive adoption of tools and offshore processes and drive productivity within your team
- Define the skills required within the team to support your vendors with specific problematics
- Develop the right skillsets within the team and allocate resources to vendors
- Grow and develop people into a talent pool for Amazon

Cairo, EGY
- Experience managing, analyzing and communicating results to senior leadership

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