Customer Service Agent “fluent English Speakers”
3 days ago
**Customer Service Agent (Fluent English)**
**Leo Trading Agency is seeking a highly motivated and customer-focused individual with fluent English skills to join it’s client “Vodafone” as a Customer Service Agent. In this role, you will serve as the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently to ensure a positive customer experience.**
**Key Responsibilities**:
- Provide accurate and comprehensive information about products, services, and policies.**
**- Resolve customer complaints, troubleshoot issues, and escalate complex cases to the appropriate department.**
**- Identify customer needs and provide tailored solutions to ensure long-term loyalty.**
**- Proactively follow up with customers to ensure their concerns have been addressed to their satisfaction.**
**- Gather customer feedback and share insights with management to improve services and operations.**
**- Provide technical support and troubleshooting for basic product or service-related issues**
**Qualifications and Skills**:
- Fluent in English (written and spoken).**
**- Excellent communication and interpersonal skills.**
**- Preferred experience in a customer service role / Fresh graduates.**
**- Strong problem-solving and conflict-resolution abilities.**
**- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.**
**- A positive attitude, patience, and the ability to remain calm under pressure**
**What We Offer**:
- Competitive salary and performance-based bonuses(KPIs).**
**- Transportation provided.**
**- Comprehensive training and career development opportunities.**
**- Friendly and supportive work environment.**
**- Social insurance, Medical insurance & life insurance.**
**Work Conditions**:
**-Hybrid module ( 1 or 2 days from office).**
**-8 hours rotational shifts**
**-2 days off (Rotational)**
**Job Types**: Full-time, New grad
Pay: E£11,000.00 - E£15,000.00 per month
Application Question(s):
- What is your Nationality ?
**Education**:
- Bachelor's (required)
**Language**:
- Fluent English (required)
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