Senior Manager, IT and Digital Services
2 days ago
Reporting To: Director, Digital and IT
**Location**: Arab Support Centre, World Scout Bureau, Cairo Egypt (Local Hire)
**Duration**: 3-year contract, renewable
**Summary**
The Senior Manager, IT and Digital Services is a pivotal role within the World Scout Bureau with
worldwide responsibilities for our digital systems and platforms. Reporting to the Director, Digital
and IT and working as a key member of the Global Communications Team and the Digital
Transformation Unit, the role will co-lead the organisation's digital transformation efforts,
coordinate digital projects, troubleshoot tier 2 technical issues, and manage the Bureau’s IT
infrastructure.
This position requires a strategic individual capable of driving digital innovation, enhancing our
digital services, and overseeing the seamless operation of our IT systems within specified budgets
and timelines. The role demands a proactive approach to technology management, fostering an
environment of continuous digital advancement and transformation.
**Responsibilities**:
- Co-lead and strategise major digital transformation initiatives and projects, ensuring
alignment with organisational priorities and the seamless integration of new digital
technologies.
- Manage the World Scout Bureau’s worldwide IT services, focusing on optimising and
enhancing our IT infrastructure, cloud services, SaaS, and digital platforms.
- Champion adopting digital solutions that enhance efficiency, data analytics capabilities,
and member engagement.
- Manage all strategic aspects of IT operations, including strategic planning, budgeting, and
implementing best practices in IT governance and project management.
- Manage all high-level aspects of administering, securing, and optimising our M365
Tenancy, ensuring the effective deployment of Microsoft 365, Azure AD, and related cloud
services.
- Troubleshoot tier 2 technical support issues and work with external vendors and support
systems to resolve more complex issues.
- Coordinate a remote team of all Regional Support Centres IT Coordinators, strengthen
their capacity through training and learning initiatives and increase compliance with
worldwide IT policies in each Support Centre.
- Drive the development and implementation of digital projects, ensuring they deliver value
to the organisation and maintain alignment with the overall digital strategy.
- Coordinate the digital upskilling of staff, promoting a culture of digital fluency and
innovation across the organisation.
- Facilitate the digital transformation of internal processes, enhancing efficiency, and
supporting the organisation's strategic objectives.
- Collaborate closely with stakeholders across the organisation to identify opportunities for
digital innovation and to support digital project delivery.
- Ensure the robustness of our IT and digital security, maintaining high standards for data
protection, network security, and compliance.
- Provide IT and digital support to staff members of the Arab Support Centre, and other
tasks as required by the Regional office.
**Job Requirements**
**Experience, Skills and Qualifications**
- Education, certification or equal experience in computer science or information technology.
- Proven experience in leading digital transformation projects, troubleshooting IT issues, and
managing IT services at a strategic and operational level.
- Extensive knowledge and expertise in implementing digital solutions, with a strong
understanding of current and emerging digital technologies.
- Demonstrable success in managing large-scale IT and digital projects, from conception
through to implementation, particularly within an international or non-governmental
organisation context.
- Advanced skills in strategic planning, digital innovation, and project management, with a
relevant degree and professional qualifications.
- Proficiency in managing a diverse technology portfolio, including in-depth knowledge of
Microsoft 365, Azure AD, and cloud service management.
- Leadership qualities that inspire team collaboration and drive digital change, along with
excellent communication skills, to engage with stakeholders at all levels.
- Fluent in English, literacy in any of the other WOSM languages (Arabic, French, Spanish)
considered a strong asset.
- Excellent communicator, in both written and verbal forms, with highly effective inter
- personal skills.
**Personal Qualities**
- Strong work ethic, self-motivated, proactive and solutions-orientated.
- Ability to work as a team player in a culturally diverse worldwide team of staff and
volunteers.
- Able to work under tight deadlines, manage projects and approach work with a problem
- solving mentality.
- Interested in working for a values-driven organisations, displays honesty, integreity, and a
strong sense of ethics in all actions and decisions.
- Flexible and able to adapt to a changing work environment.
- Willing to occasionally travel overseas and work in eve
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