![Vodafone](https://media.trabajo.org/img/noimg.jpg)
Infrastructure Operations Engineer vois
3 weeks ago
**Role purpose**:
Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems. Works independently and has ability to handle most unique situations. Involved in performance analysis, capacity analysis and configuration management for servers. End to End ownership of supported services and a acts as mentor for L1 support professionals, participates in training sessions for new comers. Responsible of maintaining and achieving the agreed SLA.
Technical Operation: Manage the platform backend servers. Ensure to meet the systems availability for all the backend systems excluding planned outage. Follow-up on the daily health checks and fix problems once they appear on a server. Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
Customer Management: Meet with customers at management and professional level on weekly bases; track complaints, requirements and report.
Crisis Management & Escalations: Managing any crisis related to the system. Escalate to vendor and management when needed. Follow the crisis management process.
Communication: Notify & escalate status to the Technical Lead, Authentication team. Communicate with cross functional groups and committees as required to handle cross projects or issues.
**Key accountabilities and decision ownership**:
Putting Customers First
- Makes sure the team focus on delivering customer needs.
- Exceed customer expectations Performing through our people
- Respects other team members
- Offers help when the team is overworked
- Takes responsibility of mistakes, never points the finger at others.
- Has the highest standard of integrity. Delivering results
- Makes the best use of available resources
- Meets deadlines, makes things happen
- Manages own time effectively Managing a changing environment
- Shares own ideas, accepts suggestions from colleagues
- Acts quickly when change is needed
- Identifies practical solutions to problems without reinventing the wheel Making a personal difference
- Builds network with other team leaders
- Open and understanding
- Always curious and looking for better ways to do things
- Makes the most of what we’ve got Communicating for impact
- Encourages people to be open and share their views
- Convinces other people of a point of view
- Keeps all relevant people appropriately informed
- Builds on people’s ideas
**Must have technical / professional qualifications**:
**Education**:
BSC in Engineering or Computer Science
**Work Experience**:
4-6 years IT working experience
**PC Knowledge**:
Professional Level
**Technical skills**:
- Strong experience in Microsoft O365 products is mandatory. Certificate (MCSA) is mandatory.
- MCSE Certificate is a plus
- ITIL Foundation certificate is mandatory.
- ITIL Service Capability OSA certificate is a plus.
- ITIL Service Capability RCV certificate is a plus.
- Experience in troubleshooting and strong PowerShell scripting is mandatory.
- Reporting and analysis skills are preferred.
- Project management knowledge is a plus.
- Experience in Microsoft SQL is mandatory. Certificate is a plus.
- Experience in Windows Server 2016 or 2019 is mandatory. Certificate is a plus.
**Personal skills**:
- Interpersonal organization.
- Dedication, sense of ownership
- Ability to work in teams
- Excellent oral and written communication skills.
- Must be team oriented
- Must have technical support experience via the phone and via direct customer facing
- Must have systems support experience, preferably in a large production environment
- Experience in working with professionals from other cultures
Excellent spoken and written English
**#_VOIS#WeMoveTheWorld#MoveWithUs**:
-
Infrastructure Operations Architect vois
4 days ago
مصر, Egypt Vodafone Full time**Role purpose**: - Evaluates efficiency and improvement opportunities across all services - Supports secure Go Live and KPI definition of new services - Quality assurance/ technical representative in OIT forums (e.g. Hot Topics, ORM & INFRA Steerco) - Business reporting optimization (utilising VOIS developers) - ICMS & asset management >> Technical...
-
Infrastructure Operations Engineer vois
4 days ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
IT Cybersecurity
2 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: This role is part of the internal IT team at VOIS Egypt. The person is a technical expert ensuring the implementation of state of the art security systems in accordance to the Information Security policies. The role collaborates closely with the Information Security teams within other VOIS centres as well as other Group Security...
-
Demand and Delivery Management Lead
2 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: This role is part of the new Office IT team within Vodafone Shared Services. The Demand and Delivery Management Lead acts as an experienced project manager, managing end to end complex projects through the entire life-cycle from requirements definition until rollout to the VOIS centres. The role is responsible for on-time, on-budget and...
-
Infrastructure Engineer
2 weeks ago
مصر, Egypt CyShield Full timeCyShield is hiring an Infrastructure Engineer that will be joining the Secure Infrastructure team. In this role you will be Implementing and Operating Infrastructure Technologines including (Systems, Virtualization, Servers, Storage, Backup) tasks. This position Integrate with Security Implementation team to install and configure (Systems, Servers,...
-
Infrastructure Data Integrity Lead vois
4 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: The Data Integrity Specialist is responsible for data integrity of Office IT Infrastructure services, detailed reviews of processes as well as audits. The role acts as a single point of contact for Data Integrity optimisation in VOIS and reports virtually to the Data Integrity Manager. The Data Integrity Specialist coordinates and delivers...
-
Infrastructure Engineer
1 week ago
مصر, Egypt Penta-b Full timeInfrastructure Engineer is responsible for designing, building, deploying, and maintaining the IT infrastructure using the latest technology. An infrastructure engineer ensures all the IT systems that support the business to function efficiently. **Must Have**: - 2-4 years of experience as an Infrastructure Engineer, System Administrator, Linux...
-
IT Infrastructure Engineer
4 days ago
مصر, Egypt Careem Full time**About Careem** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem’s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established...
-
IT Infrastructure Support Engineer
1 week ago
مصر, Egypt PetroApp Full timePetroApp, a leading company in the automotive industry, is seeking a skilled and dedicated IT Infrastructure Support Engineer to join our team. As an IT Infrastructure Support Engineer at PetroApp, you will be responsible for maintaining and supporting the company's IT infrastructure, ensuring smooth operations and resolving technical issues. In this role,...
-
Infrastructure Engineer
1 week ago
مصر, Egypt CyShield Full timeThis position Integrate with Security Implementation team to install and configure (Systems, Servers, Virtualization,Storage, Backup) and such tasks for our security products, also the operation processes after deployment on such technologies. **Job Description**: - Design and Implementing operating system platform services include (Microsoft, Linux). -...
-
Senior Infrastructure Engineer
2 weeks ago
مصر, Egypt CyShield Full timeCyShield is Hiring a Senior Infrastructure Engineer that will be joining the Secure Infrastructure team. In this role you will be Implementing and Operating Infrastructure Technologines including (Systems, Virtualization, Servers, Storage, Backup) tasks. This position Integrate with Security Implementation team to install and configure (Systems, Servers,...
-
Engineering Manager, Infrastructure
1 week ago
مصر, Egypt Unifonic Full timeUnifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey. **Engineering Manager, Infrastructure** - Manage a team of SRE Engineers...
-
Infrastructure System Engineer vois
2 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Infrastructure Senior Engineer vois
4 days ago
مصر, Egypt Vodafone Full time**Role purpose**: Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Global Active Directory, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to...
-
Infrastructure Engineer Egypt
3 days ago
مصر, Egypt Evolvice GmbH Full timeLocation: Egypt / Cairo - Employment Type: Full Time - Job ID: 33706 Evolvice is a German nearshore service provider with branches in Egypt, Ukraine and Portugal. Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients' path to digital...
-
Opc Business Management Team Leader vois
4 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: - Perform Business Analysis and Data Management across Networks Centres, collating relevant information around technology metrics, financial data and HC data, consolidating business reporting and dashboards, validating consistency of data and producing recommendations for OPC and Networks Management team. - Lead a team of business managers...
-
Safety, Health
4 days ago
مصر, Egypt Vodafone Full time**Role purpose**: - To drive the change for the improvement of both safety culture & wellbeing awareness. - To develop and steer the Health, Safety & Wellbeing strategy in VOIS Egypt center - To support Health & Safety culture across the organization and partners and to ensure VOIS employees and business partners are provided with an admired workplace and a...
-
IT Operations Engineer vois
4 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: **Key accountabilities and decision ownership**: - Technical Operation: - Experienced with Linux based systems. - Experienced with Web servers and Its security hardening (Apache). - Experienced with Java EE (Java 8 or higher is preferred). - Database Experience (Oracle DB). - Scripting languages (Shell, Python). - Very good...
-
IT Operations
2 weeks ago
مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time**Aufgaben**: - Main - IT Strategy: - Assisting in the Design of Local IT Strategy in accordance with the policy and strategy set by headquarter and the region. - Consolidation and prioritization of business requirements together with local business and the region. - Consultation and support of business partners to scope business needs. - Aligning with the...
-
Seniorit Infrastructure Engineer
3 weeks ago
مصر, Egypt Adaptive Solutions Full time**Job Summary**: We are looking for a motivated and highly IT Senior Infrastructure Engineer to Provide Professional IT Services Including, Installation, Configuration, and Support for Servers, Storage (on-premises and Cloud), and related Equipment and Software. Duties for the Infrastructure Engineer will include designing, managing, monitoring, and...