English Language Program Assistant(Egypt)

1 week ago

مصر, Egypt Amideast, Inc. Full time

**COMPANY DESCRIPTION**

The Program Assistant will interface with the students in public and sponsored programs by conducting placement tests, processing students’ data base, handle students’ quires and complaints.

**RESPONSIBILITIES**
- Conduct and correct placement tests and place (walk ins and corporate) in their test takers levels on PRO-CLASS.
- Conduct placement tests in the office and outside the office as needed.
- Create certificates and grade reports.
- Create and share public course schedule.
- Ensure accurate data are entered and maintained for public, closed and test prep classes on PRO-CLASS.
- Ensure that customer surveys are conducted regularly, and feedback is shared with teachers and management.
- Collect and analyze training program data monthly (quantitative and qualitative) and make recommendations to Education Manager.
- Ensure that certificates are created for the walks - in and corporate students.
- Coordinate with Senior EL Manager as needed on teachers’ issues.
- Maintain trainers/instructors’ database.
- Conduct evaluations for corporate programs.
- Contact clients for different purposes such as rescheduling, grades and feedback.
- Liaison with clients regarding complaints and requests.
- Reports clients’ complaints to the EL Senior Specialist.
- Update the Amideast Learning Management System (LMS)
- Administer F2F induction sessions to clientele on program and Amideast (LMS)
- Work shifts is needed as mentioned below:

- Occasional weekends (25%) - Week end to be Thursday and Friday, s/he needs to be onsite Saturday (flexible shift)
- Occasional Evenings (25%) - from 1 to 2 days per week
- Occasional Travel (10%) Once a month

**QUALIFICATIONS**

**_Required:_**
- Ability to recognize and fulfill the clients’ needs.
- Bachelor’s degree in any relevant field.
- Very good English language verbal & written skills.
- Proficient user of MS Word and Excel.
- Ideally, 1+ years of experience in customer service and/ or English program logistics.

**_Preferred_**
- Excellent customer service skills.
- Attention to details.
- Organizational and problem-solving skills.
- Ability to handle multiple tasks at one time.
- TOEIC score of minimum 600 or equivalent

**WORK ENVIRONMENT**
The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a full-time, temporary, or hybrid basis)
- Computer (laptop or desktop)
- Printer/Photocopier/Scanner/Fax
- Telephone

The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

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