
Information and Communications Technology
2 weeks ago
**Information and Communications Technology (ICT) Advisor**
**Project Overview and Role**:
USAID’s Trade Reform and Development in Egypt (TRADE) project builds on decades of U.S. investments in Egyptian businesses and economic policy to substantially increase Egyptian exports from Small and Medium Enterprises (SMEs). The TRADE project focuses on seven sectors: engineering products, food processing, home têxtiles, ready-made garments, chemicals, printing and packaging, and building materials. Through the project, USAID works with the Government of Egypt to improve the trade and investment policy environment and reduce barriers to trade. USAID also partners with business associations and export councils to strengthen the trade services ecosystem for small
- and medium-sized exporters, as well as with private companies to help them access new international markets to increase export sales. TRADE tackles many trade and investment-related issues to sustainably increase Egyptian exports and drive economic growth.
***Primary Duties and Responsibilities**:
**TASKS**
- ** **Install and maintain project ICT infrastructure hardware, including servers, routers, switches, UPSs, PCs, etc.
- Install work-related software on workstations (such as MS Office), as needed.
- Manage hardware maintenance as well as document and log network usage.
- Troubleshoots network performance & Network Traffic issues.
- Troubleshoot office equipment technical problems and provide technical support for TRADE staff.
- Assist technical teams in developing IT-related TORs and RFQs for the project and partner institutions.
- Share in implementing the IT procurement operations, including the collection and evaluation processes of the submitted offers.
- Secure IT critical assets against misuse and provide critical incident reporting and response.
- Test the delivered work and ensure that everything operates in optimal conditions.
**Required Qualifications**:
- Experience working as a network administrator, preferably in a small organization of around 50 staff preferred.
- Strong interpersonal skills, ability to assist staff with IT issues.
- A degree or certificate in computer science, ICT, or related field.
- 7 to 9 years of experience in the IT field.
- Prior experience working with Microsoft software systems.
- Strong understanding of the Egyptian constraints, opportunities, and methodologies to ensure fast, reliable internet connectivity.
- Experience installing and maintaining ICT equipment and software.
- General awareness of the latest and most applicable technologies that could better serve TRADE project needs.
- Good English speaking and writing skills.
- Prior USAID project experience preferred.
**Company Overview**:
**About Palladium** - Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.
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