Customer Service and Logistics Section Head

4 weeks ago

القاهرة, Egypt Haleon Full time

Hello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re building together. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

Job Purpose:
Process owner of Customer service & logistics that ensure To plan, arrange and assure the availability & the steady supply of all consumer health products from 3PL facility to our customers in the most efficient & cost-effective way in compliance with Haleon policies

Job Related Experience:
- Customer service SME for Egypt, GO TO reference for customer service ways of working, SOPs and transformation projects.- Managing E2E shipment process for Egypt Market (MMW & direct) to by Coordinating with all the stake holders (Sales, warehouse, logistics and Finance)- Monitor sales daily transactions and Inform Sales Manager in case of any primary sales slowdown to liaise with customer for orders placement.- Review constrained / unconstrained orders vs plan, Inform Commercial in case of any unplanned stock-outs that will impact sales- Manage reverse logistics & market returns as per company returns policy and process the relevant credit notes.- Daily, weekly, and monthly reports (Closing and in transit report, Invoice report, order book, consumer tracker)- Foster and develop strong partner relationships with logistics partners.- Coordination and follow up with the logistics provider on shipment schedule and timely delivery.- Shelf-life management: ensuring market shelf-life requirements are met while planning shipments.- Create and maintain outbound logistics SOPs.

Why you?

Qualifications & Skills:
- Bachelors Degree with area of specialization in Business or Pharmaceutical- Role requires business knowledge and mathematical skills- Three to Five years of relevant experience is needed

Why Join Us?

The future of everyday health is changing. And we’re the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people.

So join us, as we build one of the world’s leading consumer healthcare companies. Join us to innovate our category-leading brands. To better understand people’s everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behaviour.

In our efforts to further tackle barriers that may be standing in our way, we have implemented what we call a Hybrid Working model, known as Home office. Home office in the country of employment is permitted for all employees whose position allows it. The employee and the manager agree on the circumstances in which working from the office is required and in which the employee can work remotely or specific local arrangements. This helps us with ensuring that we maintain a healthy work-life balance, and give our best to our people

Join us to work with colleagues who share your restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives.

The way we see it, every day is an opportunity for better. And we’re going all in to realise it.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes

The job closing date is on October 29, 2024

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthc

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