Customer Success Manager for a Courier Co
3 weeks ago
Our client is revolutionize the logistics and shipping industry with almost 100 branches.
Ranked among top 5 courier startups in Egypt.
**Job Description : CS Manager**
- Design and implement business strategies, plans and procedures.
- Set comprehensive goals for performance and growth.
- Establish policies that promote company culture and vision.
- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
- Lead employees to encourage maximum performance and dedication.
- Evaluate performance by analyzing and interpreting data and metrics.
- Write and submit reports to the CEO in all matters of importance.
- Assist CEO in fundraising ventures.
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
- Manage relationships with partners/vendors.
**Job Requirements**:
- Bachelors degree in Business Administration or industry-relevant equivalent.
- Proven experience in a senior executive role
- In-depth understanding of the industry and the workings of different departments of a company, including finance, sales and human resources.
- Excellent leadership and organisational skills
- Knowledge of accounting, financial analysis and data analysis.
- Outstanding written and oral communication skills.
- Strategic planning and business development.
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